Open to opportunities

Ammar Yasser

@ammaryasser

Message

Empathetic customer service professional driving technical resolutions.

Egypt

Message

What I'm looking for

I seek a customer-focused technical support role where I can solve connectivity issues, contribute to a collaborative team culture, and grow my technical and customer-success skills.

I am an empathetic, results-driven customer service professional with two years of experience supporting broadband, wireless and VoIP customers in high-pressure, fast-paced environments. I consistently exceed performance goals by actively listening to customers, diagnosing technical issues, and delivering tailored solutions.

I have worked as a Broadband Technical Support Specialist and OMT (Order Management Team) agent, resolving connectivity and configuration problems using diagnostics, AI-powered tools, remote-access systems, and CRM platforms. I maintain precise case documentation and translate complex network data into actionable insights to support downstream teams and improve resolution efficiency.

I thrive in cross-cultural settings, supporting customers across UAE, KSA and Egypt markets, and I bring strong communication skills in Arabic and English, fast typing, and a commitment to continuous growth in customer-focused and technical support roles.

Experience

Work history, roles, and key accomplishments

Current

Broadband Technical Support

Current

AT&T (Teleperformance)

Jan 2025 - Present (10 months)

Resolved broadband, wireless, and VoIP issues using diagnostics, AI-powered tools, and remote access, reducing escalations and improving resolution times. Maintained precise case documentation and supported downstream teams with actionable network insights.

Broadband Troubleshooting VoIP CRM Systems Case Documentation Escalation Management Networking

OMT Agent

Noon UAE – Cairo Office

Jan 2024 - Jan 2025 (1 year)

Made outbound calls to UAE customers and inbound support for company riders to resolve order and delivery issues, improving customer engagement and on-time delivery consistency. Conducted follow-ups and gathered feedback to drive service improvements.

Order Management Outbound Calling Inbound Customer Feedback Rider Coordination Multilingual Communication Data Entry

Customer Service Agent

Vodafone Egypt (Ison Xperiences)

Jan 2022 - Jan 2024 (2 years)

Provided technical and customer support for Vodafone Egypt, resolving service issues under pressure and improving customer satisfaction. Developed strong problem-solving skills and product knowledge to deliver high-quality service.

Technical Support Customer Service Multitasking Product Knowledge CRM Performance Under Pressure

Education

Degrees, certifications, and relevant coursework

Al-Azhar University

2021 -

Enrolled in university studies at Al-Azhar University and currently on a gap year to gain practical work experience and develop customer service skills.

The College of Sciences and Technology Noon UAE – Cairo Office

2024 - 2025

Activities and societies: Order management, outbound/inbound calls, customer engagement, rider support

Participated in Order Management Team (OMT) activities involving outbound and inbound customer support for UAE customers and riders between 2024 and 2025.