Mohamed ZaherMZ
Open to opportunities

Mohamed Zaher

@mohamedzaher

Detail-oriented customer service representative with strong problem-solving skills.

Egypt

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a focused professional with experience in customer service, I have honed my skills in multi-site call center management and process simplifications. My time at Vodafone UK allowed me to develop a strong rapport with customers, ensuring their satisfaction and addressing their concerns effectively. I take pride in my ability to maintain accurate customer information and provide personalized service that meets their needs.

Throughout my career, I have been recognized for my attention to detail and my commitment to achieving company goals. I am always open to feedback and strive to improve my skill set continuously. My experience includes mentoring new employees and maintaining a thorough understanding of company policies and procedures to resolve customer issues efficiently. I am eager to bring my expertise in customer service to a new opportunity where I can contribute to team success.

Experience

Work history, roles, and key accomplishments

VU

Customer Service Representative

Vodafone UK

Jul 2021 - Aug 2022 (1 year 1 month)

As a Customer Service Representative at Vodafone UK, I addressed customer inquiries with courtesy and problem-solving skills. I maintained accurate customer databases, followed up on product satisfaction, and developed rapport with customers. I also ensured compliance with corporate policies and mentored new employees.

Education

Degrees, certifications, and relevant coursework

AT

Aral Academy of Science and Technology

Bachelor of Science, Fisheries Technology

2020 -

Bachelor of Science in Fisheries Technology, focusing on the principles and practices related to the management and conservation of aquatic resources.

Tech stack

Software and tools used professionally

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