Mohamed Zaher
@mohamedzaher
Detail-oriented customer service representative with strong problem-solving skills.
What I'm looking for
As a focused professional with experience in customer service, I have honed my skills in multi-site call center management and process simplifications. My time at Vodafone UK allowed me to develop a strong rapport with customers, ensuring their satisfaction and addressing their concerns effectively. I take pride in my ability to maintain accurate customer information and provide personalized service that meets their needs.
Throughout my career, I have been recognized for my attention to detail and my commitment to achieving company goals. I am always open to feedback and strive to improve my skill set continuously. My experience includes mentoring new employees and maintaining a thorough understanding of company policies and procedures to resolve customer issues efficiently. I am eager to bring my expertise in customer service to a new opportunity where I can contribute to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vodafone UK
Jul 2021 - Aug 2022 (1 year 1 month)
As a Customer Service Representative at Vodafone UK, I addressed customer inquiries with courtesy and problem-solving skills. I maintained accurate customer databases, followed up on product satisfaction, and developed rapport with customers. I also ensured compliance with corporate policies and mentored new employees.
Education
Degrees, certifications, and relevant coursework
Aral Academy of Science and Technology
Bachelor of Science, Fisheries Technology
2020 -
Bachelor of Science in Fisheries Technology, focusing on the principles and practices related to the management and conservation of aquatic resources.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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