Mayar User

MU

Looking for a job

Mayar User

@mayaruser

I resolve complex customer issues and drive qualified sales opportunities.

I've supported AT&T Mobile and Fiber customers at Sutherland, progressing from Technical Support Representative to Subject Matter Expert and Escalation Desk Supervisor. I resolved complex issues, coached agents, and improved team resolution performance.

I've also driven outbound prospecting and consultative sales at Ultatel, Win Win Company, and eClerx, qualifying leads, handling objections, and achieving sales targets. I work with Salesforce, Microsoft Dynamics, Zendesk, HubSpot, Zoho CRM, and Pipedrive.

Experience

Work history, roles, and key accomplishments

UL

Current

Cold Calling Agent

Current

Ultatel

Jan 2025 - Present (1 year 8 months)

Prospected new customers through high-volume outbound calling campaigns. Qualified leads effectively and maintained accurate CRM records to support pipeline growth.

Cold Calling Lead Generation CRM Outbound Sales

WC

Cold Calling Agent

Win Win Company

Jan 2024 - Jan 2025 (1 year)

Generated qualified business opportunities and handled objections with professional consultation.

Cold Calling Lead Generation Objection Handling

EC

Telesales Agent

eClerx

Jan 2023 - Jan 2024 (1 year)

Consistently achieved sales targets through consultative selling and strong customer engagement.

Telesales Consultative Selling Customer Engagement

SU

Escalation Desk Supervisor

Sutherland

Jan 2022 - Jan 2023 (1 year)

Managed complex escalations for AT&T Mobile & Fiber accounts while coaching and developing agents.

Escalation Management Team Leadership Coaching AT&T

SU

Subject Matter Expert (SME)

Sutherland

Jan 2021 - Jan 2022 (1 year)

Provided floor support, knowledge sharing, and mentoring to improve team performance and resolution rates.

Subject Matter Expertise Mentorship Knowledge Sharing Team Support

SU

Technical Support Representative

Sutherland

Jan 2021 - Jan 2021 (0 months)

Resolved technical issues for AT&T customers, delivering clear communication and high first-contact resolution.

Technical Support Customer Service Troubleshooting AT&T

Education

Degrees, certifications, and relevant coursework

SS

Sadat Academy for Management Sciences

Bachelor of Business Information Systems, Business Information Systems

Pursued a Bachelor's degree in Business Information Systems, gaining knowledge in information systems and business management.

Tech stack

Software and tools used professionally

Salesforce

Pipedrive

Zendesk

HubSpot

Zoho CRM

Availability

Looking for a job

Location

Egypt

Authorized to work in

Salary expectations

80k+ USD

Social media

Job categories

Customer Support Specialist Technical Support Specialist Sales Development Representative Telesales Agent Call Agent Escalation Supervisor

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