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Ahmed Osama

@ahmedosama

Customer-focused sales leader driving revenue growth and team performance.

Egypt
Message

What I'm looking for

I am seeking a leadership role where I can drive sales growth, coach teams, improve customer experience, and contribute to strategic business outcomes.

I am a results-driven sales and customer service leader with progressive experience at Telecomegypt (WE Company) across roles from Sales Representative to Section Head. I specialize in coaching teams, developing sales strategies, and delivering measurable revenue growth.

In my current role as Customer Service and Sales Support Section Head, I supervise staff, create dashboards and business reports, analyse sales and revenue, and ensure operational and quality standards across shops. I have a track record of improving productivity and customer satisfaction through training and mentorship.

Previously I led teams as a Sales Team Leader and Senior Sales Representative where I developed branch and account sales strategies, managed key accounts, and produced sales forecasts and reports for district and sector managers. I consistently executed upselling and cross-selling initiatives to meet targets and build long-term customer relationships.

I hold a Bachelor’s degree in Law and bring strengths in consultative sales, team management, professional communication, and problem solving. I am motivated to join a company where I can apply my sales leadership, operational discipline, and customer-centric approach to drive growth and continuous improvement.

Experience

Work history, roles, and key accomplishments

TE

Customer Service & Sales Supervisor

Telecom Egypt

Jul 2022 - Jul 2024 (2 years)

Planned and prioritized team workload, prepared internal reports to identify improvement needs, maintained quality standards, handled VIP cases, and managed shop traffic and maintenance coordination to uphold customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Beni Suef University logoBU

Beni Suef University

Bachelor of Laws, Law

2007 - 2011

Completed a Bachelor of Laws degree with coursework in legal principles and practice from 2007 to 2011.

Tech stack

Software and tools used professionally

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Ahmed Osama - Customer Service & Sales Head - Telecom Egypt | Himalayas