Madu Angelica

I am a results-driven Customer Service Representative with over three years of experience in delivering exceptional client support and fostering positive relationships. My expertise lies in utilizing tools like Zendesk and Microsoft Office Suite to streamline customer interactions and resolve issues efficiently. I have a proven ability to adapt to EST hours and manage high volumes of inquiries across multiple communication channels, ensuring client satisfaction through friendly and detail-oriented service.

In my current role as an Executive Virtual Assistant at Tribe Networks, I provide high-level administrative support that has improved task prioritization and time management by 30%, resulting in increased productivity. I manage and resolve over 30 customer inquiries daily using Zendesk, achieving a 20% improvement in response time. My previous experience as a Customer Service Representative has equipped me with the skills to deliver accurate information on products and services, contributing to a 70% improvement in first-contact resolution.