Harmony Bupo
@harmonybupo
Dedicated professional with extensive experience in customer service and support.
What I'm looking for
I am a dedicated and highly organized professional with extensive experience in customer service, virtual assistance, and executive support. My proven expertise in CRM systems and administrative support has allowed me to excel in various roles, ensuring exceptional client satisfaction. I thrive in dynamic work environments where I can leverage my diverse skill set to contribute to team objectives.
Throughout my career, I have demonstrated excellent communication and problem-solving skills, effectively managing projects and multitasking to meet deadlines. My experience includes providing administrative support at Atinel Trading and Investment Company, where I maintained financial records and prepared monthly reports. I also delivered top-tier customer service at Zenith Solutions, resolving 95% of customer inquiries successfully and collaborating with teams to enhance service delivery.
As a Virtual Assistant, I provided comprehensive support to clients, optimizing service delivery through effective CRM management and assisting in content creation. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Administrative Officer / Secretary
Atinel Trading And Investment Company Limited
Nov 2023 - May 2024 (6 months)
Provided comprehensive administrative support, managed records and data, maintained financial and sales records, and prepared monthly reports. Created administrative templates and performed various administrative functions to enhance internal operations and service delivery.
Customer Service Representative
Zenith Solutions LTD.
May 2022 - Dec 2022 (7 months)
Delivered exceptional customer service via phone, email, and live chat, resolving 95% of inquiries and complaints. Managed CRM records and collaborated with sales and technical teams to enhance customer service processes.
Virtual Assistant
Elite Admin Services
Sep 2021 - Jan 2022 (4 months)
Provided administrative support to clients, managed scheduling and emails, conducted research, and assisted in content creation. Utilized multiple CRM platforms to optimize service delivery.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Physics
2016 - 2020
Completed a Bachelor of Science degree with a focus on Physics, gaining a solid foundation in scientific principles and analytical skills.
Joemax Commercial Secondary School
West African Examination Certificate
2010 - 2014
Completed secondary education with a focus on West African Examination Council (WAEC) curriculum, preparing for higher education and future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Harmony?
You can contact Harmony and 90k+ other talented remote workers on Himalayas.
Message HarmonyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
