Open to opportunities

Mad Moreno

@madmoreno

Customer service and banking professional with 5+ years delivering accurate financial service and high-volume call support.

El Salvador

Message

What I'm looking for

I’m seeking an opportunity to leverage customer service, administrative, and operational expertise in a client-focused organization—helping resolve issues, support customers with accuracy and empathy, and maintain strong relationships.

I’m a customer service and banking professional with 5+ years of experience in financial services, call center operations, and retail environments. I’m bilingual in English and Spanish, and I focus on managing high-volume customer interactions with empathy, clarity, and strong record keeping.

In my roles, I process financial transactions accurately, handle cash with precision, and resolve account and service issues by following procedures and escalating complex cases when needed. I also support clients through digital banking education, maintain compliance with banking regulations and security procedures, and strengthen customer relationships through consistent communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Harris County Social Services

Jun 2020 - Dec 2020 (6 months)

Assisted clients by connecting them with appropriate social service resources and programs while handling high-volume inbound calls. Verified customer information, resolved concerns, escalated complex issues, and maintained detailed records in compliance with departmental procedures.

Customer Service Call Center Support Inbound Calls Client intake Customer Escalation Record keeping Compliance Conflict Resolution Data Entry

Bank Teller / Associate Banker

JPMorgan Chase Bank

Aug 2018 - Jun 2020 (1 year 10 months)

Processed deposits, withdrawals, transfers, wire transactions, and account maintenance with a high degree of accuracy. Educated customers on banking products and digital banking access while maintaining regulatory/security compliance and resolving account inquiries.

Banking Operations Cash Handling Financial Transactions Deposits Withdrawals Transfers Account Maintenance Compliance Customer Education Digital Banks

Personal Shopper

Instacart

Jul 2017 - Jun 2018 (11 months)

Managed multiple customer orders while meeting delivery deadlines in a fast-paced environment. Communicated proactively about substitutions, product availability, and delivery updates, and resolved customer concerns to ensure satisfaction.

Order Management Substitutions Delivery Coordination Multitasking Time Management

H-E-B Grocery Cashier

H-E-B Grocery

Aug 2015 - May 2017 (1 year 9 months)

Processed customer transactions quickly and accurately while managing cash drawer balancing and opening/closing procedures. Assisted with training new employees and provided customer service by supporting promotions and store offerings.

Cash Handling Cash Drawer Balancing Transaction Processing Customer Service Training Support Customer Support Data Entry