Madiha Khan

I’m an ambitious BCA undergraduate and remote-ready Customer Support / Operations Assistant who enjoys turning digital conversations into resolved outcomes. I focus on dependable, high-quality technical and administrative assistance for startups and growing teams.

In my freelance role, I managed live chat customer interactions and monitored automated chatbots for small business clients using ManyChat. I also configured basic workflow automation with Make.com and Zapier to reduce repetitive administrative tasks, while keeping customer data updated in Google Sheets.

Earlier, I worked as a Customer Support & Operations Assistant at an insurance policy startup, handling customer inquiries through chat and digital channels. I assisted with account and policy questions, managed lead inquiries, maintained onboarding documents and digital records, and followed data privacy procedures.

I’m comfortable working with productivity and collaboration tools like Google Workspace, Slack, and Microsoft Teams. I’m especially interested in technology-enabled customer operations, and I’m always eager to learn new tools quickly and improve how teams support customers.