Open to opportunities

Rishabh User

@rishabhuser2

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Remote-ready customer support specialist with strong communication and technical fundamentals.

India

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What I'm looking for

I seek remote customer-support roles where I can apply structured processes, technical troubleshooting, clear communication, and grow through mentorship while working flexible US hours.

I am a remote-ready entry-level customer support professional with strong written and verbal communication skills, solid computer fundamentals, and experience handling email and chat-based support.

I follow structured processes, work independently, and am reliable and quick to learn; I have practical exposure to basic technical troubleshooting, ticketing systems, and common web applications.

I am disciplined for remote work, available for flexible US time zones, and currently pursuing a Diploma in Computer Science Engineering to deepen my technical knowledge.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Freelance

Provided email and chat-based customer support following structured processes, resolving technical and account issues while maintaining SLAs and remote work discipline.

Email Support Chat Support Technical Troubleshooting Ticketing Systems Microsoft Office Google Workspace Remote Collaboration Attention To Detail

Education

Degrees, certifications, and relevant coursework

Galgotias University

Diploma in Computer Science Engineering, Computer Science Engineering

Pursuing a Diploma in Computer Science Engineering with coursework in computer fundamentals, basic programming, networking basics, and operating systems; expected completion August 2026.