INDRANIL RUIDAS

Provided digital customer support handling inbound/outbound queries and assisted users with online payment and service issues, achieving high query resolution rates.

Monitored surveillance systems to ensure safety and incident detection, maintaining high operational accuracy and timely incident reporting that supported security outcomes.

Handled high-volume inbound and outbound customer calls for insurance services, resolving queries and processing requests to maintain service quality and customer satisfaction.

Advised clients on life insurance products, managed client outreach and policy processes, and contributed to meeting sales and service targets through consultative support.

Managed affiliate marketing activities promoting products and tracking campaign performance to generate referral sales and commissions through online channels.

Supported marketing campaigns and client outreach activities, coordinated promotional tasks and assisted in affiliate and outreach initiatives to boost visibility.

Grade: 80%

Completed a Certificate in Communication & IT with 80%, covering communication skills and information technology fundamentals.

Grade: 80%

Completed a Diploma in Computer Science and Technology with 80% focusing on practical and theoretical aspects of computing.

Grade: 57.6%

Completed ITI training in Computer Science with a 57.6% emphasis on vocational and technical skills.