Open to opportunities

Macledon Ndiribekibe

@macledonndiribe

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Virtual Assistant & Customer Support Specialist — Nairobi, Kenya

Kenya

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What I'm looking for

I’m looking for a fully remote role where I can manage high-volume inbound customer support, keep accurate CRM and data records, and improve response workflows in a fast-paced environment with clear SLAs.

Remote Virtual Assistant and Customer Support Specialist based in Nairobi, Kenya. Experienced in managing customer communications, scheduling, task coordination, records management, and content creation for international e-commerce clients. Proficient in Google Workspace, Microsoft Office, Notion, Trello, Slack, Zoom, and Canva. Verified C2 English proficiency. Available for full-time remote roles across US, UK, AU, and EU business hours.

Experience

Work history, roles, and key accomplishments

Current

VA & CustomerSupportSpecialist

Current

independent practice

Jan 2024 - Present (2 years 5 months)

Provided end-to-end VA and customer support for an e-commerce business operating on Amazon and Pinterest. Managed all customer communications, scheduling, task tracking, and records across email, Slack, and WhatsApp. Delivered 20+ branded assets using Canva within 3 weeks. Client began generating first sales within 6 weeks. Trained business owner on tools and workflows independently.

Customer Support Live Chat Support CRM Management Google Sheets HubSpot Airtable

Administrative & Data Entry

Marketing Agencies & B2B Sales Teams

Jan 2022 - Jan 2023 (1 year)

Processed and maintained business records across Google Sheets, Excel, HubSpot, and Airtable, ensuring high accuracy through audits and quality checks. Cleaned large datasets (duplicates, formatting, missing info) and built structured spreadsheets and reporting systems to support operational tracking and lead management.

Data Entry Excel reporting Google Sheets Microsoft Excel HubSpot Airtable Record Management