Open to opportunities

Fauzy Ochieng

@fauzyochieng

Message

Customer support specialist and virtual assistant driving client satisfaction and efficient operations.

Kenya

Message

What I'm looking for

I seek a remote role where I can apply CRM and customer-support expertise, collaborate with teams, and improve client satisfaction while growing professionally.

I am a Customer Support Specialist and Certified Customer Service Executive with 3+ years of experience as a Virtual Assistant, supporting clients, managing CRM systems, and resolving customer issues in fast-paced environments.

I maintain accurate customer records, analyze service trends to improve satisfaction, and handle high volumes of client inquiries via phone, email and WhatsApp while coordinating with remote teams.

I collaborate with internal teams to resolve issues, track cases to improve follow-up and resolution times, and leverage tools like Google Workspace, Microsoft Office, CRM software, Zoom, Slack and Trello to streamline operations.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

VAAL Real Estate

Jun 2021 - Dec 2025 (4 years 6 months)

Managed customer accounts and resolved billing and service inquiries for high-value clients, maintained accurate CRM records, and analyzed customer service trends to improve satisfaction and reduce resolution times.

Customer Support CRM Management Data Entry Client Relationship Management Ticketing Remote Collaboration Customer Analytics