Open to opportunities

kiki Mbae

@kikimbae

Customer Support Specialist and Virtual Assistant with 2+ years supporting users, managing cases, and keeping operations organized remotely.

Kenya

Message

What I'm looking for

I’m looking for remote work where I can deliver customer support (chat/email), handle documentation and data entry, and provide reliable administrative and operations assistance while keeping processes organized and solutions moving fast.

I’m a customer-focused professional with over two years of experience providing frontline customer service, administrative support, and case management in the Judiciary of Kenya. I enjoy helping people, solving problems, and keeping operations organized, with a proven ability to learn new systems quickly.

I’m proficient in Microsoft Office, Google Workspace, email communication, data entry, and documentation, and I support customers through clear communication and well-organized records. I’m seeking remote opportunities in customer support, virtual assistance, administrative support, or operations where I can deliver dependable support and streamline day-to-day work.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Himalayas

Customer-focused specialist offering frontline customer support and administrative assistance, with experience in documentation and case management. Proficient in Microsoft Office, Google Workspace, email communication, data entry, and documentation.