Looking for a job

ann Mwangi

@annmwangi2

Message

I resolve customer issues and keep remote operations organized through virtual assistance and accurate CRM support.

Kenya

Message

What I'm looking for

I'm seeking a remote Virtual Assistant, Administrative Support, or Customer Service role where I can manage client communication, maintain accurate records, solve problems proactively, and support US-based or international teams across time zones.

I've supported US-based and international clients through high-volume customer service, virtual assistance, and administrative work for more than four years.

At SupportConnect Solutions, I handle inbound calls, emails, and chats, coordinate calendars and documents, and maintain accurate CRM records. I achieved a 95% first-contact resolution rate while meeting or exceeding FCR, NPS, and CSAT targets.

At Casa Nuova, I built client relationships through consistent follow-up, achieved a 98% customer satisfaction score, and increased referral sales by 30%. I also supported colleagues with customer questions and process issues.

I'm comfortable managing priorities independently in fast-paced remote environments, with strong attention to records, communication, discretion, and dependable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Service Specialist

Current

SupportConnect Solutions

Nov 2025 - Present (10 months)

Delivered frontline customer support for US-based clients, handling high-volume inbound calls, emails, and chat inquiries. Provided virtual administrative support including calendar management, email coordination, and document preparation.

Customer Support Virtual Administrative Support Calendar Management Documentation Preparation CRM KPI Management Peer Support Data Validation