Open to opportunities

Diana Chepkemoi

@dianachepkemoi

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Customer support and virtual assistant skilled in data management, scheduling, and process improvement.

Kenya

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What I'm looking for

I seek a remote or hybrid role in customer support or virtual assistance where I can apply data skills, improve processes, and support teams with reliable, detail-oriented service.

I am a dedicated customer service and virtual assistant professional with strong communication, data management, and administrative support skills. I have hands-on experience with customer inquiries, ticketing systems, CRM tools, scheduling, and creating reports that improve team efficiency.

I combine technical skills (Excel, Google Sheets, basic SQL, Python, Power BI, AWS) with attention to detail and empathy to deliver reliable remote and office-based support. My work includes streamlining inbox and task automation, organizing digital files to improve retrieval time, and supporting AI data-labeling projects.

Experience

Work history, roles, and key accomplishments

Customer Support & Data Assistant

Kenya Children’s Homes

Mar 2025 - Jun 2025 (3 months)

Responded to inquiries across three departments, created support metrics reports, and reorganized digital files to improve retrieval time by 30%.

Customer Support Reporting Data Entry File Organization Zendesk Google Sheets Communication Documentation

Virtual Data Assistant

Samasource AI

Jul 2022 - Mar 2025 (2 years 8 months)

Performed data entry and labeling for AI model training, collaborated with remote teams to maintain quality standards, and provided regular task updates while flagging client concerns.

Data Labeling Data Entry Quality Assurance Remote Collaboration Google Sheets Communication