Open to opportunities

Ma Christina Aguillana

@machristinaaguillana

Message

Detail-oriented virtual assistant with expertise in client communication.

Philippines

Message

What I'm looking for

I am looking for a role that values organization and communication, where I can contribute to team success and grow professionally.

As a dedicated Virtual Assistant, I have honed my skills in managing client communications and ensuring seamless operations. My experience includes handling email inboxes, scheduling, and travel arrangements, all while maintaining a high level of organization and attention to detail. I pride myself on being dependable and responsive, ensuring that my clients receive timely updates and support.

In my previous roles, I have effectively managed customer inquiries, order processing, and follow-ups, which has significantly enhanced customer satisfaction. My background in technical support has equipped me with the ability to troubleshoot issues efficiently, contributing to a smooth workflow. I am passionate about leveraging my skills in data entry and virtual bookkeeping to support businesses in achieving their goals.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Oct 2024 - Present (9 months)

Managed client's email inbox, ensuring timely responses and organized communication. Handled calendar scheduling, flight arrangements, and hotel bookings for seamless travel coordination.

Calendar Management Data Entry Travel Coordination Microsoft Excel

Virtual Assistant | Email Support

VAA Philippines

Nov 2023 - Sep 2024 (10 months)

Responded to product inquiries via email, providing accurate and helpful information. Managed order processing to ensure timely and accurate deliveries.

Email Support Order Processing Customer Satisfaction Communication

Helpdesk Support

Orchid Cybertech Inc.

May 2013 - Dec 2019 (6 years 7 months)

Provided technical support by resolving hardware, software, and network issues. Diagnosed system malfunctions and escalated complex problems as needed.

Technical Support Quality Assurance

Technical Support Representative

Transcom Philippines

May 2012 - May 2013 (1 year)

Handled billing inquiries and complaints, providing clear and efficient resolutions. Troubleshot internet connection issues to restore service promptly.

Technical Support Billing Customer Service Problem Solving

Secretary to the General Manager

EMKE Group

Dec 2008 - Dec 2010 (2 years)

Compiled and presented daily, weekly, and monthly sales reports with detailed analysis and insights for the General Manager. Managed the General Manager's daily schedule and coordinated meetings with expatriates.

Sales Reporting Scheduling Meeting Coordination Documentation Administrative Support

Education

Degrees, certifications, and relevant coursework

Central Colleges of the Philippines

BSBA - Computer Management, Computer Management

Studied computer management, focusing on the intersection of business administration and information technology. Gained skills in various aspects of computer systems and their application in business operations.