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@machristinaaguillana
Detail-oriented virtual assistant with expertise in client communication.
As a dedicated Virtual Assistant, I have honed my skills in managing client communications and ensuring seamless operations. My experience includes handling email inboxes, scheduling, and travel arrangements, all while maintaining a high level of organization and attention to detail. I pride myself on being dependable and responsive, ensuring that my clients receive timely updates and support.
In my previous roles, I have effectively managed customer inquiries, order processing, and follow-ups, which has significantly enhanced customer satisfaction. My background in technical support has equipped me with the ability to troubleshoot issues efficiently, contributing to a smooth workflow. I am passionate about leveraging my skills in data entry and virtual bookkeeping to support businesses in achieving their goals.
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Work history, roles, and key accomplishments
Freelance
Oct 2024 - Present (1 year 1 month)
Managed client's email inbox, ensuring timely responses and organized communication. Handled calendar scheduling, flight arrangements, and hotel bookings for seamless travel coordination.
VAA Philippines
Nov 2023 - Sep 2024 (10 months)
Responded to product inquiries via email, providing accurate and helpful information. Managed order processing to ensure timely and accurate deliveries.
Orchid Cybertech Inc.
May 2013 - Dec 2019 (6 years 7 months)
Provided technical support by resolving hardware, software, and network issues. Diagnosed system malfunctions and escalated complex problems as needed.
Transcom Philippines
May 2012 - May 2013 (1 year)
Handled billing inquiries and complaints, providing clear and efficient resolutions. Troubleshot internet connection issues to restore service promptly.
EMKE Group
Dec 2008 - Dec 2010 (2 years)
Compiled and presented daily, weekly, and monthly sales reports with detailed analysis and insights for the General Manager. Managed the General Manager's daily schedule and coordinated meetings with expatriates.
Degrees, certifications, and relevant coursework
BSBA - Computer Management, Computer Management
Studied computer management, focusing on the intersection of business administration and information technology. Gained skills in various aspects of computer systems and their application in business operations.
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