Open to opportunities

Rocelyn Sevilla

@rocelynsevilla

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Dedicated Virtual Assistant with strong administrative and communication skills.

Philippines

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What I'm looking for

I am looking for a dynamic organization where I can contribute my skills and grow professionally.

I am a committed General Virtual Assistant with a proven track record of providing efficient and reliable support across various functions. My experience includes managing administrative tasks, scheduling, email management, and data entry, all aimed at delivering high-quality results for my clients.

In my previous role as a Freelance Virtual Assistant, I successfully coordinated travel arrangements, organized meetings, and maintained my client’s calendar for optimal time management. I also assisted with social media management and content scheduling, showcasing my adaptability and problem-solving skills. Currently, I am enhancing my expertise as a Call Center Representative, where I provide exceptional customer support in a high-volume environment.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Teleperformance

Jan 2025 - Present (5 months)

Provided exceptional customer support by answering inquiries, resolving issues, and ensuring customer satisfaction in a high-volume call environment. Utilized communication skills to effectively handle a wide range of customer concerns, providing clear and accurate information.

Customer Support Problem Solving Communication Skills Customer Satisfaction

Administrative Assistant

Artemisplus Express Inc.

Jul 2024 - Dec 2024 (5 months)

Prepared reports, presentations, and other documents; ensured proper filing and organization of electronic and physical records. Entered and updated data, maintained databases, and ensured information was accurate and up-to-date.

Administrative Support Data Entry Database Management Scheduling Records Management

General Virtual Assistant

Freelance

Jan 2021 - Feb 2022 (1 year 1 month)

Provided dedicated administrative support to a single client, managing tasks such as scheduling, email management, and data entry. Coordinated travel arrangements, organized meetings, and maintained the client’s calendar for optimal time management.

Administrative Support Scheduling Data Entry Social Media Management Research

Education

Degrees, certifications, and relevant coursework

State University of Northern Negros

Bachelor of Science, Information Systems

Pursued a comprehensive curriculum in Information Systems, gaining foundational knowledge in various aspects of technology and business. Developed skills in system analysis, database management, and software applications relevant to modern information environments.