Open to opportunities

Ma Beverly Aporillo

@mabeverlyaporillo

Message

Dedicated healthcare assistant with strong interpersonal skills and empathy.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to support patients and healthcare professionals while fostering a compassionate environment.

I am a dedicated and compassionate Healthcare Assistant eager to contribute my strong interpersonal skills and empathetic approach to patient care in an entry-level role. My commitment to maintaining a compassionate and organized environment fosters optimal well-being for all individuals under care. I am seeking a rewarding position where I can provide crucial support to healthcare professionals, ensuring a positive and efficient healthcare experience for patients.

In my previous roles, I have gained valuable experience in the healthcare sector. As a Member Experience Advocate at Concentrix, I assisted members and healthcare professionals with insurance verification, medical and pharmacy claims processing, and benefit quoting. My role involved verifying CPT and procedure codes for coverage, which honed my attention to detail and understanding of healthcare processes. At Optum, I worked as a Patient Care/Customer Service Representative, ensuring patients received their necessary health benefits and medications on time, which further developed my customer service skills and ability to handle complex inquiries.

Experience

Work history, roles, and key accomplishments

Member Experience Advocate

Concentrix

May 2025 - Jul 2025 (2 months)

Assisted members and healthcare professionals with insurance verification, medical, and pharmacy claims processing. Provided benefit quoting for procedure services and educated members about accumulations, verifying CPT and procedure codes for coverage.

Insurance Verification Claims Processing Benefit Quoting Healthcare Regulations Customer Service Data Entry Communication Problem Solving Attention To Detail

Patient Care / Customer Service Representative

Optum

Aug 2022 - May 2025 (2 years 9 months)

Ensured patients received necessary health benefits, including timely medication and pharmacy claim processing. Handled core calls for Medicare and Medicaid, advanced calls for commercial insurance, and M&R calls for medication and benefits inquiries.

Patient Care Customer Service Health Benefits Medicare Medicaid Commercial Insurance Communication Problem Solving Data Management

Customer Service Representative

Teleperformance

Oct 2021 - May 2022 (7 months)

Provided excellent customer service for card, account, and personal banking inquiries. Served as the main point of contact for customers, resolving issues and providing advice on account protection.

Customer Service Banking Inquiries Account Management Problem Solving Communication Conflict Resolution Data Entry Financial Services Customer Support Active Listening

Lead Generation Specialist

Citius Global Solutions

May 2021 - Oct 2021 (5 months)

Made outbound calls to business and IT professionals to secure email consent for promotional brochures from affiliated companies. Conducted cold calling to qualified professionals to promote businesses and generate sales.

Lead Generation Outbound Calling Cold Calling Sales Business Development Communication Persuasion CRM Software Market Research Data Entry

Education

Degrees, certifications, and relevant coursework

Ramon Duterte Memorial National High School

Technical Vocational in Livelyhood, Vocational Studies

2019 - 2021

Completed a Technical Vocational program focusing on livelihood skills. Acquired a National Certificate II for Housekeeping and an International Certificate for Housekeeping Aide 1. Also obtained a Digibayanihan Certificate for Computer Technology.