Marilyn Polo
@marilynpolo
Hi, I am an aspiring Virtual Assistant. I may be new to this industry but I can do any role as long as I put my heart into it.
PhilippinesWhat I'm looking for
I was a Customer Service Representative for 2 years and 5 months, and I am handling Healthcare account. I love talking with people and helping them with their inquiries.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Optum Global Solutions
Jan 2022 - Jan 2025 (3 years)
Handled medical and medication claims, benefit verification, CPT code coverage checks, provider eligibility and appointment booking, improving member satisfaction and conflict-resolution over a two-year period. Served as an advocate coach for three months and adapted across multiple lines of business.
Education
Degrees, certifications, and relevant coursework
Calamba Integrated School
Senior High School Diploma, Senior High School
2018 - 2021
Completed Senior High School at Calamba Integrated School, developing skills in communication, time management, and healthcare-related knowledge.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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