Open to opportunities

Jazz User

@jazzuser3

Message

Healthcare customer service professional transitioning to medical virtual assistant.

Philippines

Message

What I'm looking for

I want a medical virtual assistant role in a supportive healthcare team, with clear responsibilities in patient coordination, billing/eligibility tasks, and opportunities to apply HIPAA-compliant communication and grow into greater administrative responsibility.

I am a driven healthcare customer service representative with hands-on experience supporting members and providers in a high-volume clinical benefits environment.

From July 2021 to March 2025 I worked as a Customer Service Representative at a global healthcare services provider, handling inbound and outbound calls, resolving billing and eligibility issues, and coordinating authorizations and appointments.

I prioritize first-call resolution, clear empathetic communication, and strict confidentiality, applying knowledge of HIPAA and compliance while navigating complex computer systems.

I am seeking to transition into a medical virtual assistant role where I can apply my organization, time-management, and member-focused skills to support smooth healthcare operations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Optum Global Solutions Inc.

Jul 2021 - Mar 2025 (3 years 8 months)

Provided front-line support for group plan members handling benefits, eligibility, billing, payments, and authorizations; resolved issues on first call and conducted outbound follow-ups to providers to schedule appointments and address billing concerns.

Customer Service HIPAA compliance Phone Support Eligibility Billing Authorization Time Management CRM Systems

Education

Degrees, certifications, and relevant coursework

Cebu Technological University

Bachelor of Information and Communication Technology, Information and Communication Technology

Completed a Bachelor of Information and Communication Technology focusing on information and communication technologies relevant to IT support and digital workflows.