Danica Liwa

I am an experienced customer service representative with a focus on healthcare and Medicare support, consistently resolving benefit and insurance inquiries with speed and accuracy.

I have handled high volumes of inbound calls, processed OTC orders and supplies for insurance plan members, and ensured members utilized quarterly and monthly benefits before they expired.

I am proficient with CRM and healthcare management systems, maintain strict HIPAA and PHI compliance, and document escalations and grievances clearly.

I communicate effectively in English and Filipino, demonstrate empathy and conflict-resolution skills, and bring strong multitasking, organizational, and Microsoft Office abilities to support organizational goals.