Open to opportunities

lyka pelosas

@lykapelosas

Results-driven Virtual Assistant specializing in customer support, email management, CRM, and administrative assistance.

Philippines

Message

What I'm looking for

I’m looking for a remote role where I can own email/inbox management and customer support, manage CRM tickets, and handle administrative tasks with speed and accuracy. I thrive in fast-paced teams and clear processes.

I’m a results-driven Virtual Assistant with 8 years of experience delivering customer and technical support in a fast-paced BPO environment. I’m known for handling high-volume inquiries with efficiency, accuracy, and clear, professional client communication.

I manage email & inboxes end-to-end, ensuring timely responses and follow-ups. I also support ticket and case workflows using CRM systems like Zendesk, Salesforce, and HubSpot—keeping records organized, updated, and easy for teams to act on.

Beyond support, I handle administrative virtual assistance tasks including data entry & data management, documentation and reporting, calendar management & scheduling, and order processing/case management. I bring strong troubleshooting skills, attention to detail, and the mindset to coordinate smoothly with internal teams to resolve customer concerns.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Foundever Philippines

Jun 2018 - Apr 2026 (7 years 10 months)

Managed high-volume customer support via phone, email, and chat while maintaining service quality. Handled inbox management, CRM ticketing and case tracking, and performed technical troubleshooting and data entry to resolve customer concerns.