Honey Kelly Ramos

I’m a results-driven Virtual Assistant and Customer Support Specialist with experience supporting eCommerce operations, customer service, order management, and remote administrative workflows. I’m known for handling email/chat support, maintaining fast response times, and communicating clearly with clients and buyers.

In my eCommerce work, I created and optimized 100+ eBay product listings using SEO-focused keywords to improve visibility and engagement. I also responded to 50+ weekly customer inquiries and helped maintain 24-hour response times while supporting order, shipping, returns, and product concerns.

I’ve improved inventory accuracy and reduced overselling incidents by 15% through real-time stock monitoring and detailed listing management in a dropshipping environment. I process return, refund, and order issue requests while keeping buyer feedback positive and support professional.

Beyond customer support, I manage freelance digital content projects—content research, video editing, publishing, and audience engagement—using CapCut and Filmora. I’m Xero Level 2 Certified and QuickBooks Online Level 1 Certified, and I’m actively building skills in bookkeeping and AI automation tools (Make) to streamline digital workflows.