Shaira Silva
@shairasilva
Customer Service & E-commerce Support rep skilled in empathetic resolutions, Shopify management, product listings, and digital content.
PhilippinesWhat I'm looking for
I am an E-commerce Virtual Assistant specializing in Customer Service and Content Support for online brands. I help businesses deliver professional, timely, and solution-focused support via email and chat—handling inquiries, order tracking, returns, and issue resolution to ensure every interaction reflects your brand’s professionalism. Beyond customer support, I manage product listings, maintain store accuracy, organize digital content, and create basic e-commerce visuals in Canva to enhance product presentation and boost customer engagement.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
ProbeCx
Jan 2024 - Feb 2026 (2 years 1 month)
Handled 60–80 daily customer inquiries on shipment tracking and delivery coordination, managed 50+ ticketing emails per day with 100% documentation compliance, and achieved a 95% CSAT through high first-contact resolution.
Managed 100+ inbound/outbound calls daily for senior care referrals, conducted pre-qualification assessments, documented sensitive client data in HIPAA-compliant processes, and maintained 95%+ CSAT.
Data Entry Clerk
Department of Labor and Employment
Apr 2018 - Feb 2022 (3 years 10 months)
Entered and updated 500+ records daily with 99% accuracy, reduced data errors by 15% through quality checks, and maintained organized, secure digital records in compliance with data policies.
Education
Degrees, certifications, and relevant coursework
HIPAA Compliance Certification
Certification, Compliance / Data Privacy
2026 - 2027
Completed HIPAA compliance certification covering patient privacy and data protection requirements.
Expanded Data Entry Training
Training, Data Entry
2026 - 2026
Completed targeted training focused on advanced data entry techniques and accuracy improvement.
Call Center Training Program
Training, Customer Service
2026 - 2026
Completed a call center training program covering customer service best practices and communication skills.
Columban College
Bachelor's Degree, Hotel and Restaurant Management
2014 - 2018
Completed a Bachelor's degree in Hotel and Restaurant Management with coursework in hospitality operations and service management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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