Reyan San Juan
@reyansanjuan1
Motivated virtual assistant and customer service professional with eCommerce and travel expertise.
What I'm looking for
I am a motivated, detail-oriented virtual assistant and customer service professional with hands-on experience in eCommerce and travel support. I consistently deliver quick, friendly, and accurate customer service across platforms like Shopify and Richpanel, and I have managed bookings, refunds, exchanges, and logistics coordination.
My background includes travel booking support, itinerary management, and resolving complex customer issues to maintain satisfaction and loyalty. I also contributed to a local restaurant's digital presence using Canva, developing campaigns that increased engagement and in-store visits.
I hold the Google IT Support Professional Certificate and a Meta Social Media Management certification, and I bring strong communication, problem-solving, and technical troubleshooting skills to roles requiring administrative support, customer relations, and digital content management.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Exchange Life LLC
Aug 2024 - Sep 2025 (1 year 1 month)
Handled customer inquiries, order tracking, returns, refunds, and after-sales issues via Richpanel and Shopify; coordinated with logistics to resolve delivery concerns and ensure accurate, friendly support.
Customer Service Representative
Foundever
Apr 2022 - Aug 2024 (2 years 4 months)
Assisted customers with flight, hotel, and vacation bookings, handled refunds, rebookings, and itinerary changes, and provided accurate travel information to resolve issues and maintain satisfaction.
Crew Member
Meat You There
Mar 2020 - Jan 2021 (10 months)
Provided customer service, assisted with order taking, food preparation, and dining area setup while maintaining cleanliness and efficiency in a fast-paced restaurant environment.
Education
Degrees, certifications, and relevant coursework
Binangonan Catholic College
Senior High School (K12), STEM
2018 - 2020
Completed Senior High School (K12) at Binangonan Catholic College between 2018 and 2020, focusing on STEM coursework.
Availability
Location
Authorized to work in
Website
reyan-portfolio.lovable.appPortfolio
reyan-portfolio.lovable.appJob categories
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