I’m looking for a role where I can coordinate care with my fellow team members, de-escalate issues, and use data to spot gaps and improve experiences for team and clients through clear communication and documentation.
LA
Looking for a job
Lydia Abraham
@lydiaabraham
Care Experience Specialist improving patient and client experiences through coordinated support.
United StatesWhat I'm looking for
I’m a Care Experience Specialist focused on solving client needs and strengthening the overall experience. At Charlie Health, I manage schedule creation and schedule management, complete accurate clinical documentation, coordinate care, and support client deescalation while handling communications through Salesforce.
Before that, I built strong customer-facing and data-informed problem-solving skills at Wayfair. As a B2B Specialized Sales / Product Support Specialist, I analyzed sales data, collaborated cross-functionally to develop solutions, and provided ongoing support via Salesforce; I also trained new hires as a B2C Sales Agent. With Tableau Certifications and Google Data Analytics, I bring structured, data-driven thinking to continuously identify gaps and improve outcomes.
Experience
Work history, roles, and key accomplishments
Current
Resolved client needs through problem solving, schedule management, and care coordination while completing timely clinical documentation and deescalating concerns. Collaborated with admissions, billing utilization, and clinical teams and supported client requests and billing inquiries via Salesforce.
Provided B2B product support by helping customers find items, managing client communications, and coordinating with suppliers. Analyzed sales data to drive improvements and used Salesforce to support existing customers, increasing customer satisfaction through tailored solutions.
Handled inbound customer inquiries by resolving complaints, addressing concerns, and recommending products aligned with customer needs. Trained new hires and supported quota achievement through lead management, product demonstrations, and effective customer rapport.
Education
Degrees, certifications, and relevant coursework
Lamar University
Bachelor's Degree, Psychology
Earned a bachelor's degree in Psychology from Lamar University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
60k-100k USD
Job categories
Skills
Analytical ThinkingB2B Account ManagementB2B SupportCare CoordinationChat SupportClient RelationsClient RetentionCustomer SatisfactionConflict ManagementCross Functional Communication& Customer SuccessData CleaningData VisualizationDe escalationDocument ProductionDocument ManagementEmail SupportGoogle SheetsProblem SolvingR R StudioSalesforceSchedulingSchedule ManagementData StructuringUnstructured DataSQLTableauTeam CollaborationTime ManagementJan
Interested in hiring Lydia?
You can contact Lydia and 90k+ other talented remote workers on Himalayas.
Message LydiaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
