Muhammad Amin
@muhammadamin5
Customer-focused data analyst specializing in seller support and operational reporting.
United StatesWhat I'm looking for
I am a customer-focused professional with a strong background in seller support, data analysis, and client relationship management. I communicate effectively by phone and email to diagnose issues and deliver above-and-beyond experiences.
In my current role as a Senior Population Health Analyst, I provide data-driven insights that improve operational efficiency and support seller relationships; I led reporting improvements that reduced errors by 15%.
Previously, I built automated dashboards and SharePoint tools that increased team efficiency by 35% and cut manual reporting work by 50% while managing high-volume, time-sensitive seller interactions.
I hold an MS in Management Information Systems and a BA in Chemistry & Interdisciplinary Studies; I am passionate about streamlining processes, reducing errors, and fostering long-term seller loyalty through clear communication and practical technical solutions.
Experience
Work history, roles, and key accomplishments
Senior Population Health Analyst
Cano Health
May 2023 - Present (3 years 1 month)
Communicated daily with stakeholders to resolve customer issues and provided data-driven insights that streamlined reporting processes, reducing errors by 15% and improving order fulfillment timeliness.
KYC Management Information Analyst
Deutsche Bank
Sep 2020 - Jan 2023 (2 years 4 months)
Managed high-volume seller interactions and built automated dashboards and SharePoint tools that increased team efficiency by 35% and reduced manual reporting work by 50%, enabling faster response times.
Served as primary contact for seller-related data inquiries, processed high volumes of records and implemented data management best practices that reduced errors by 50% and improved onboarding through training materials.
Education
Degrees, certifications, and relevant coursework
Nova Southeastern University
Master of Science, Management Information Systems
Completed a Master of Science in Management Information Systems with focus on data analysis and information systems applied to operational efficiency.
Florida International University
Bachelor of Arts, Chemistry & Interdisciplinary Studies
Earned a Bachelor of Arts combining Chemistry and Interdisciplinary Studies with emphasis on analytical and cross-disciplinary problem solving.
Availability
Location
United StatesAuthorized to work in
Job categories
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