Luz Tabora
@luztabora
I resolve customer claims, drive sales, and recover overdue accounts.
HondurasWhat I'm looking for
At Zero Variance by Ubiquity, I managed Verizon claims for phones, smartwatches, and computers, supporting customers in English and Spanish across phone, chat, and email.
I've resolved warranty and device issues, documented cases accurately, and monitored KPIs to meet performance goals. Previously at Cable Color, I sold cable and internet services, advised customers based on their needs, and built loyalty through follow-up.
At GMC, I managed delinquent Gallo Más Gallo accounts, negotiated payment plans, recovered pending payments, and kept account records current. I'm currently studying Marketing in International Business and am available for full-time remote work.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Zero Variance by Ubiquity
Nov 2023 - Mar 2026 (2 years 4 months)
Managed claims for phones, smartwatches, and computers for Verizon customers. Provided customer support in English and Spanish via phone, chat, and email, resolving claims, warranties, and device issues while monitoring KPIs.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Honduras
Associate Degree, Marketing in International Business
Pursuing an Associate Degree in Marketing in International Business.
Instituto San Miguel
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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