Open to opportunities

María Funes

@marafunes

Message

I resolve complex customer inquiries and qualify leads across remote support channels.

Honduras

Message

What I'm looking for

I'm looking for a remote customer support or appointment-setting role where I can resolve complex inquiries, qualify leads, strengthen client retention, and use my marketing studies and omnichannel communication experience.

I've supported customers at ResultsCX and Teleperformance, resolving complex medical insurance, billing, internet, voice, and mobile-service inquiries across calls and digital channels.

At ResultsCX, I maintained detailed CRM records, managed high-volume inquiries, coordinated with providers and pharmacies, and used conflict-resolution strategies to support timely resolutions and strong CSAT outcomes.

At LA CALA, I supervised operations and promotional staff, applied marketing and commercial strategies to engage prospective buyers, and maintained accurate inventory and CRM data. I also trained team members in assertive communication, active listening, and dispute resolution.

I'm pursuing a Bachelor's Degree in Marketing and bring advanced English, native Spanish, remote-work readiness, and experience with omnichannel support, lead qualification, appointment setting, and client retention.

Experience

Work history, roles, and key accomplishments

Area Manager & Sales Hostess

LA CALA

Aug 2025 - Mar 2026 (7 months)

Supervised operations and coordinated promotional staff, maintaining high accountability and alignment with KPIs. Applied marketing and commercial strategies to engage buyers, resolve inquiries, and increase conversion rates.