Ivan Cruz

With over five years of experience in customer service, logistics, and sales, I have honed my skills in handling client inquiries and resolving conflicts effectively. My journey began at Altia Business Park, where I excelled as a Customer Service Representative, resolving over 41 customer inquiries daily and achieving a remarkable 95% satisfaction rating. My ability to coordinate real-time driver schedules for over 50 daily deliveries not only optimized routes but also reduced delays by 15%, showcasing my commitment to operational efficiency.

My role at United Healthcare further solidified my expertise in customer engagement, where I boosted sales conversions by 10% through tailored healthcare plan recommendations. I streamlined enrollment processes for over 100 customers monthly, ensuring compliance and enhancing client satisfaction. Additionally, my experience with Directv allowed me to increase package upsells by 20% and resolve 90% of technical issues on the first contact, ensuring a seamless user experience for customers.