Luyanda Khumalo

I am a dynamic and articulate Customer Service Representative with over two years of experience in outbound telemarketing and lead generation. My proven success in B2C sales and appointment setting has equipped me with the skills to thrive in high-volume calling environments. I excel at following structured scripts, handling objections, and converting cold leads into qualified appointments, all while maintaining a strong command of the English language.

In my recent role as a Lead Generator at E LICOINTERNATIONAL, I conducted over 700 outbound calls daily, consistently exceeding performance targets by delivering an average of 20+ high-quality leads each day. My experience in CRM systems has allowed me to manage leads and call records effectively, ensuring accurate data entry and optimized sales strategies. I am committed to achieving and exceeding KPIs, especially in remote work environments.

Throughout my career, I have demonstrated exceptional communication skills and a proactive attitude, which have contributed to significant improvements in customer satisfaction and retention rates. I am now looking to leverage my skills and experience in a new role that challenges me and allows for further professional growth.