Open to opportunities

Sharon Heymann

@sharonheymann

Message

Dedicated customer support professional with strong communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused support professional with over a year of combined experience in customer service, sales development, and lead generation. My journey began as a Lead Generation Agent, where I honed my skills in identifying and qualifying leads through cold calling and networking. I consistently exceeded lead generation targets and collaborated with marketing to refine strategies.

As I progressed to roles such as Customer Support Representative and Sales Development Representative, I developed a strong ability to resolve customer issues efficiently through various channels, including phone, email, and live chat. My experience at Quantanite has further solidified my commitment to delivering an excellent customer experience while maintaining accurate records in CRM systems. I thrive in fast-paced environments and am quick to adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Quantanite

Jul 2024 - Present (1 year 2 months)

Resolved customer issues through various channels including phone, email, live chat, and social media. Maintained updated customer records in CRM systems and recommended relevant products/services to meet customer needs.

Customer Service Technical Troubleshooting CRM Systems Communication Conflict Resolution

Sales Development Representative

Omtalent

Apr 2023 - Oct 2023 (6 months)

Generated leads through cold calling and email outreach, managing the CRM database and tracking sales interactions. Exceeded monthly sales targets by successfully closing deals and conducting client demonstrations.

Sales Lead Generation CRM

Customer Support Representative

Merchants

Oct 2022 - Mar 2023 (5 months)

Resolved customer complaints professionally and provided detailed product support to clients. Maintained accurate records of customer interactions and collaborated with internal teams to improve service quality.

Customer Support Conflict Resolution Product Support Record keeping Team Collaboration

Lead Generation Agent

Icon Africa

May 2021 - Nov 2021 (6 months)

Identified and qualified leads through cold calling and networking, consistently exceeding lead generation targets. Utilized CRM tools to track and analyze data, and collaborated with marketing to refine lead generation strategies.

Lead Generation Cold Calling Networking CRM Tools Co Marketing

Education

Degrees, certifications, and relevant coursework

Whitestone College

Matric Certificate, General Education

2019 - 2019

Completed secondary education, earning a Matric Certificate/GED. Developed foundational academic skills and prepared for further studies or professional entry.