Luke Stoneman

I’m a commercially driven Account Manager and B2B professional with 9+ years of experience across Account Management, Customer Success, Business Development, Project Management and consultative sales. My career has been built around understanding customer problems, building strong stakeholder relationships and turning those relationships into successful outcomes and commercial growth.

I currently work as an Account Manager at M3 Global Research, managing 100+ EMEA client accounts across pharmaceutical, healthcare and market research organisations. I work closely with senior stakeholders and two Vice Presidents, owning key parts of the customer lifecycle from initial opportunity and commercial onboarding through to project mobilisation and post-sale engagement. I have helped grow client relationships to £500k+ in annual revenue and produce 15–20 commercial proposals per week, maintaining an average 20% proposal-to-win conversion rate.

Previously, I spent over four years at Ensono, progressing through Bid Management, Account Management, Business Development and Client Engagement. As an Account Manager, I managed Enterprise relationships, supported renewals and commercial negotiations, delivered MBRs and QBRs to senior stakeholders and worked cross-functionally to resolve customer challenges. I later moved into new business, generating £500k+ qualified pipeline in 2025, completing 7,000+ outbound calls and generating 75 qualified meetings with senior stakeholders. I was also the first member of the new business team to progress an opportunity from cold outreach through to closed revenue.

Earlier in my career, I worked as a Project Manager, managing 8+ concurrent client programmes and acting as the primary client contact throughout delivery. I also co-developed an automation solution that reduced a manual process from three hours to under ten seconds. That experience sparked a deeper interest in AI, automation and technology as tools for improving customer experiences and business efficiency.

I bring a combination of customer-facing, commercial and operational experience. I understand how to build relationships and retain customers, but also how businesses buy, how stakeholders make decisions and how to identify opportunities for expansion and growth. I’m particularly interested in B2B SaaS, AI, automation, data and technology companies solving genuine business problems.

Outside work, I’m interested in psychology, behavioural science, history, personal knowledge systems and performance optimisation. I train Brazilian Jiu-Jitsu and strength training, which reflects my broader approach to continuous improvement: stay curious, keep learning and consistently look for ways to get better.

I’m ultimately looking to join a high-growth, ambitious company where I can combine commercial thinking, customer relationships and technology to create measurable value for customers and the business.