Claire McNee

Led a 12-person CS team across SMB and Enterprise, with oversight of an £8m–£10m ARR base. Owned forecasting, commercial risk, retention and expansion, redesigned the customer ownership model, improved forecasting efficiency, and acted as senior escalation point for complex strategic accounts.

Led commercial ownership across the customer base, covering renewals, upsell, cross-sell, risk and growth. Built the Renewals function from scratch, including role design, forecasting, reporting and training, and coached Account Managers to become more strategic and commercially accountable.

Owned commercial relationships for 30–40 enterprise customers worth around £2m ARR. Led renewals, upsells and cross-sells, built senior stakeholder relationships and translated customer objectives into account strategies that connected product value with retention and growth.

Moved into a direct commercial role to take Pursuit’s insourcing proposition to market, managing customer relationships and the sales process from discovery through proposal, commercial agreement and handover to delivery.

Reported to the Board and led UK operations across Account Management, Telemarketing and Marketing, with responsibility for c.85 people. Oversaw customer delivery, retention, growth and team performance, keeping operational delivery aligned to customer
commitments and commercial goals.

Owned enterprise customer relationships across technology and managed services, managing accounts from sales and onboarding through delivery, renewal and growth.

Built account strategies around customer objectives and worked with Consultancy and Development teams to shape solutions, resolve issues and identify expansion opportunities.

Returned to INCo in a newly created senior role combining strategic client ownership with operational leadership, reporting to the Board. Managed key accounts, led teams of 20-40 across inside sales and digital functions, and aligned customer strategy, campaign delivery, resourcing and commercial priorities with business goals.

Set up and delivered high-volume recruitment campaigns, combining client management, project delivery and team leadership. Managed senior stakeholders, directly led a team of 15, and oversaw suppliers, performance, budgets and campaign profitability.

pent almost 14 years managing client relationships and campaigns for major technology and consultancy organisations in the UK and internationally. Acted as lead client contact, translated complex customer requirements into practical campaign strategies, identified growth opportunities, managed risk and maintained long-term customer relationships.

Grade: 2:1

Earned a BA (Hons) in Marketing with a 2:1 classification.