Looking for a senior customer or commercial leadership role combining strategic relationships, customer outcomes, retention, growth and people leadership. I’m drawn to commercially accountable CS/AM teams closely aligned with Product and Sales. Remote-first preferred, with flexibility to travel.
Looking for a job
Claire McNee
@clairemcnee
Senior customer and commercial leader exploring remote roles across Customer Success, Account Management, Customer Growth and Strategic Accounts.
United KingdomWhat I'm looking for
Commercial customer leader with 20+ years’ experience building trusted enterprise relationships, leading high-performing teams and driving retention, expansion and long-term customer value.
My background spans Customer Success, Account Management, strategic accounts and client services across SaaS, technology and managed services. I’m particularly strong at understanding customer objectives, translating them into clear priorities, and bringing cross-functional teams together to deliver measurable outcomes for both the customer and the business.
I’ve led Customer Success and Account Management teams, owned commercial performance across multi-million-pound customer bases, built and reshaped customer operating models, improved forecasting and risk visibility, and worked closely with senior stakeholders on complex accounts and growth opportunities.
I’m now exploring senior remote opportunities across Customer Success, Account Management, Customer Growth, Strategic Accounts and broader commercial customer leadership.
Experience
Work history, roles, and key accomplishments
Led a 12-person CS team across SMB and Enterprise, with oversight of an £8m–£10m ARR base. Owned forecasting, commercial risk, retention and expansion, redesigned the customer ownership model, improved forecasting efficiency, and acted as senior escalation point for complex strategic accounts.
Led commercial ownership across the customer base, covering renewals, upsell, cross-sell, risk and growth. Built the Renewals function from scratch, including role design, forecasting, reporting and training, and coached Account Managers to become more strategic and commercially accountable.
Owned commercial relationships for 30–40 enterprise customers worth around £2m ARR. Led renewals, upsells and cross-sells, built senior stakeholder relationships and translated customer objectives into account strategies that connected product value with retention and growth.
Education
Degrees, certifications, and relevant coursework
University of Strathclyde
Bachelor of Arts, Marketing
2000 - 2004
Grade: 2:1
Earned a BA (Hons) in Marketing with a 2:1 classification.
Availability
Looking for a job
Location
United KingdomAuthorized to work in
Salary expectations
90k-150k GBP
Social media
Job categories
Skills
Customer SuccessAccount ManagementCommercial StrategyCustomer RetentionRenewalsUpsellingCross SellingRevenue ForecastingCommercial Risk ManagementCustomer SegmentationOperating Model DesignEnterprise Account ManagementTeam LeadershipCommercial EnablementCustomer Escalation ManagementStakeholder ManagementPipeline ManagementHubSpotCustomer Relationship Management
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