Open to opportunities

Luiz Fernando Vianna

@luizfernandovianna

Message

Strategic technology executive driving digital transformation and client success.

Brazil

Message

What I'm looking for

I am looking for a role that allows me to leverage my extensive experience in digital transformation and client success, ideally in a dynamic environment that values innovation and strategic partnerships.

With over 30 years of experience across IT, Banking, Telecommunications, and Media & Entertainment, I am a strategic technology executive passionate about driving digital transformation. My career has been marked by a proven ability to lead high-performance teams through complex digital transformations, orchestrating large-scale programs that bridge business strategy and technical execution.

Throughout my journey, I have consistently delivered results by building lasting client partnerships and managing P&L effectively. My expertise spans program management, customer success, and enterprise architecture, with a focus on digital transformation strategy, CRM solutions, and modernization programs. I thrive on harnessing new technologies to foster continuous improvement and mutual success for clients and suppliers alike.

Experience

Work history, roles, and key accomplishments

Current

Project Executive

Current

IBM BRASIL

Feb 2023 - Present (2 years 4 months)

Currently managing a key contract with Record TV, focusing on improving NPS and proposing AI and Cloud solutions. Responsible for achieving revenue targets and enhancing customer satisfaction through tailored strategies and effective resource management.

Client Relationship Management Program Management Negotiation Revenue Customer Satisfaction Strategic Planning Digital Transformation

Client Solutions Executive

IBM BRASIL

Sep 2021 - Feb 2023 (1 year 5 months)

Led sales for Hybrid Cloud Services, negotiating multi-year contracts and building strategic relationships in the Telecom and Media sectors. Developed proposals for operational Cloud and Agile processes, enhancing client engagement.

Contract Negotiation Client Relationship Management Sales Strategy Agile Business Development Telecommunications

Head of Cloud CoE

NTT DATA

Dec 2020 - Sep 2021 (9 months)

Led the Cloud Center of Excellence, driving cloud project sales and delivery across various industries, including Financial Services and Aviation. Focused on pre-sales, architecture, and operational excellence.

Cloud Services Pre Sales Project Management Financial Services Aviation Architecture Operations Team Leadership Strategic Planning

Sr. Manager - Solution Executive

Capgemini

Jun 2018 - Oct 2020 (2 years 4 months)

Successfully renewed major financial services contracts and led IT migrations. Focused on process improvements through technology solutions, enhancing client engagement and operational efficiency.

Renewals Process Improvement AI Client Engagement Financial Services

IT PMO & Head of Telecom

Neobpo

Jan 2018 - Jun 2018 (5 months)

Developed and led the PMO team, optimizing BPO and Contact Center operations. Improved service delivery and project management consistency for clients.

Project Management BPO Process Improvement Resource Allocation Client Services Team Leadership

Program Director

Verint

Jan 2016 - Mar 2017 (1 year 2 months)

Oversaw a large WFM program globally, managing deployment and ongoing operations. Focused on consulting services and executive client relationships in a cloud environment.

Workforce Management Consulting Client Relationship Management Team Leadership Deployment

Sr. Manager - Project Executive

Capgemini

Sep 2013 - Jan 2016 (2 years 4 months)

Led a program to transform Contact Center operations, managing infrastructure engagements and enhancing technology deployment. Collaborated with international teams for successful project execution.

Infrastructure Management Program Management Team Collaboration Client Engagement