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Leandro Fava

@leandrofava

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Global Program Manager specializing in digital transformation and project leadership.

Brazil

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What I'm looking for

I seek a challenging role in digital transformation, focusing on team leadership and innovative solutions.

I am a seasoned Global Program Manager with extensive experience in leading digital transformation initiatives across LATAM. My career has been marked by a commitment to enhancing customer experiences through operational excellence and innovative project management. At Telefônica, I successfully managed projects that significantly improved customer journeys and reduced operational costs, achieving remarkable results such as a $100M reduction in incorrect billing and an $8M annual Opex reduction.

Prior to my role at Telefônica, I served as a Solution Project Leader at Everis Consulting, where I was instrumental in reshaping B2C and B2B customer journeys through effective communication and project management. My ability to bridge the gap between business stakeholders and IT teams has been pivotal in driving successful digital solutions. I have a strong background in agile methodologies and have led numerous projects that leverage advanced analytics and cognitive solutions to optimize business processes.

Experience

Work history, roles, and key accomplishments

Current

Global Program Manager

Current

Telefônica

Jan 2019 - Present (6 years 5 months)

Managed projects focused on NPS/ISC improvement and business transformation in LATAM, enhancing customer digital experience and reducing operational costs. Led initiatives for process improvement, digitalization, and revenue assurance, achieving significant financial results.

Project Management Digital Transformation Process Improvement Agile Methodologies Business Analysis Stakeholder Engagement Quality Management Data Analysis

Solution Project Leader

Everis Consulting / NTT DATA

Feb 2015 - Dec 2018 (3 years 10 months)

Oversaw digital solutions for B2C and B2B transformations, ensuring alignment with business goals. Managed project schedules, stakeholder communication, and software development lifecycles using agile methodologies, while implementing governance standards.

Project Management Agile Methodologies Digital Transformation Software Development Lifecycle Business Process Mapping Change Management Risk Management Governance

PMO Solution and Services

Amdocs

Nov 2012 - Feb 2015 (2 years 3 months)

Led application management services for Amdocs solutions, implementing PMO governance for B2B programs. Managed communication for software releases and developed improvement opportunities, resulting in significant revenue increases.

Project Management Governance Communication Reporting Customer Support Software Deployment Process Improvement

Pre Sales Project Analyst

Huawei Services

Jul 2008 - Oct 2012 (4 years 3 months)

Developed managed services solutions and stabilized governance in new projects. Conducted financial analyses and managed communication between stakeholders, leading to successful project proposals and governance plans.

Financial Analysis Project Management Proposal Development Governance Performance Metrics Business Services Outsourcing Project Lead

IT Specialist

IBM Global Services

Jan 2008 - Jul 2008 (6 months)

Engaged in Java development and middleware support, contributing to software maintenance and web server operations. Developed technical solutions to enhance system performance.