Felicio de Riggi Jr
@felicioderiggijr
I lead enterprise technology transformations across CRM, telecom, and complex delivery programs.
BrazilWhat I'm looking for
I've led enterprise consulting, implementation, and transformation initiatives at Oracle and Amdocs, coordinating complex CRM, telecom, and enterprise technology delivery across customers, business teams, and technical organizations.
At Oracle, I managed 3–4 concurrent projects spanning scope, planning, financial controls, risks, governance, and executive communication. At Amdocs, I've supported Vivo's large-scale telecom transformation across CRM, Product Catalog, Order Management, Network Activation, Billing, and integrated legacy systems.
I bring hands-on experience connecting business requirements to implementable solutions through Agile delivery, product ownership, solution architecture, and enterprise integration. My technical grounding in REST, SOAP, JMS, middleware, microservices, and distributed systems helps me evaluate delivery trade-offs across cost, timelines, risk, and solution quality.
Experience
Work history, roles, and key accomplishments
Lead solution-definition workstreams for complex business and technology requirements across Telecom BSS/OSS domains, coordinating inputs and dependencies across multiple stakeholders. Translate business requirements into clear scope, functional approaches, and implementable solution designs.
Managed and prioritized product backlog according to business value and transformation priorities. Translated business needs into epics, features, and user stories, and coordinated backlog refinement, sprint planning, and release activities.
Software Development Team Lead - Scrum Master
May 2015 - Jul 2017 (2 years 2 months)
Led and supported software delivery teams within an agile environment, coordinating development activities and facilitating Scrum ceremonies. Worked with managers and stakeholders on estimates, milestones, resources, and risks.
Managed enterprise consulting and implementation projects across multiple customers and industries, typically managing 3–4 projects concurrently. Oversaw project scope, planning, resources, financial controls, risks, reporting, and stakeholder communication.
Conducted business and functional analysis for enterprise application and CRM initiatives. Worked directly with customers to understand business processes and requirements, defining functional scope and solution approaches.
CRM Consultant
PeopleSoft do Brasil Ltda.
Apr 2000 - Dec 2004 (4 years 8 months)
Worked as CRM consultant supporting enterprise implementations and business analysis. Conducted requirements analysis and business process discussions, defining functional scope and supporting CRM implementation and configuration activities.
Education
Degrees, certifications, and relevant coursework
Universidade Federal de São Carlos
Master of Science, Computer Science
1996 - 1998
Master's degree in Computer Science with focus on Distributed Systems.
Universidade Estadual Paulista
Bachelor of Science, Computer Science
1992 - 1995
Bachelor's degree in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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