Open to opportunities

Luis Palmero

@luispalmero

I build client relationships and commercial opportunities across education, hospitality, telecommunications, and customer experience.

Panama

Message

What I'm looking for

I'm looking for a customer-facing commercial role where I can build relationships, identify customer needs, develop business opportunities, and improve retention through strong communication, follow-up, and cross-functional collaboration.

I've developed client relationships, commercial opportunities, and customer-focused services across education, hospitality, telecommunications, and automotive sales.

At Kiubitz International Learning Center, I manage business development and client relations, from prospecting and proposals through service delivery and continued engagement. Previously, I founded and managed a language center at Universidad Politécnica Internacional serving more than 500 students and increased enrollment by approximately 40%.

My customer experience foundation includes Guest Relations Manager at Walt Disney World Resort, where I handled complex interactions, escalations, and cross-functional solutions using Salesforce and Zendesk. I'm fluent in English and Spanish and bring practical experience in sales, CRM follow-up, presentations, negotiation, and operations.

Experience

Work history, roles, and key accomplishments

Administrative Director

Kiubitz International Learning Center

Jan 2022 - Jan 2026 (4 years)

Developed and maintained relationships with corporate clients and institutions, identified customer needs, and managed client conversations from inquiry through service delivery.

Business Development Client Relations Customer Needs Analysis Prospecting Presentation Skills Proposals Follow up Service Delivery Cross Functional Collaboration

Director, Language Center

Universidad Politécnica Internacional

Jan 2019 - Jan 2022 (3 years)

Founded and managed a language center serving over 500 students, increased enrollment by approximately 40%, and developed partnerships for language certification and professional development.

Business Development Operations Customer Needs Analysis Enrollment Growth Partnership Development Program Presentation Customer Retention

Guest Relations Manager

Walt Disney World Resort

Jan 2011 - Jan 2015 (4 years)

Managed complex customer interactions in a high-volume international environment, handled escalations, and used Salesforce and Zendesk to manage customer information and follow-up.

Customer Experience Escalation Management Salesforce Zendesk Cross Functional Collaboration Coaching Problem Solving

Customer Service Supervisor

American Automobile Association (AAA)

Jan 2007 - Jan 2011 (4 years)

Supervised customer service operations, managed inquiries and escalations, and supported staff in resolving customer needs.

Customer Service Supervision Escalation Management Needs Analysis Staff Support

Marketing Manager

Pop Telecom

Jan 2003 - Jan 2007 (4 years)

Supported marketing and commercial initiatives in the telecommunications sector, developed promotional activities, and coordinated customer engagement.

Marketing Commercial Development Promotional Activities Customer Engagement Business Development

Communication Specialist

AT&T

Jan 1997 - Jan 2002 (5 years)

Supported customer and business communication in a telecommunications environment, clearly communicating products and services and managing customer interactions.

Communication Skills Customer Interaction Telecommunications problem resolution