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Nicolas Flores

@nicolasflores1

Regional project manager at Hilti Group who introduced logistics services and a customer experience KPI across Latin America.

Panama

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At Hilti Group, I managed regional large projects across Latin America, supporting $48M in annual revenue. I coordinated project delivery and addressed logistics and supply challenges across six markets.

As Regional Logistics Services Manager, I designed and rolled out click & collect, warehousing, and delivery subscription services across six Latin American markets. I also introduced an OTIF customer experience KPI framework to standardize measurement across six countries.

Earlier at Hilti Group, I led the commercial cycle for Hilti ON!Track, an asset management SaaS product, and closed 24 new B2B software contracts. I also delivered a new repair center in Chile from concept to go-live, on time and within budget.

My experience spans B2B sales, logistics, and project execution. I've developed senior-level relationships across Latin America and worked across commercial and operational teams to turn customer and business needs into action.

Experience

Work history, roles, and key accomplishments

Regional Large Projects Manager

Hilti Group

Mar 2023 - Nov 2025 (2 years 8 months)

- Drove project execution across Argentina, Chile, Peru, Brazil, Colombia, and Mexico,
supporting $48M in annual revenue.
- Managed strategic planning and end-to-end project delivery for large scale construction projects, ensuring
on time supply and customer satisfaction
- Served as the regional escalation point for operational issues, resolving complex logistics and supply
challenges under

Regional Logistics Services Manager

Hilti Group

Nov 2020 - Feb 2023 (2 years 3 months)

- Strategic ownership of the function; primary interface between logistics, Sales, Marketing, and Customer Service teams
- Designed and rolled out new logistics services (click & collect, warehousing, delivery subscriptions) across six Latin American markets, from zero to live.
- Introduced a regional CX KPI framework (OTIF) standardizing Customer Experience measurement across six countries

Regional Process Expert Logistics Services & Transport

Hilti Group

Mar 2020 - Jul 2021 (1 year 4 months)

- Last-mile revenue assurance initiatives by implementing precise customer charging
processes to secure bottom-line integrity
- Operational excellence aimed at improving last mile processes (Pricing, Supplier selection, SAP routes definition)

SaaS Consultant

Hilti Group

Jan 2018 - Mar 2020 (2 years 2 months)

- Led full commercial cycle for Hilti ON!Track (Asset management SaaS): prospecting, consulting, negotiation, and close, targeting construction and mining industries
- Closed 24 new B2B software contracts
- Coached and influenced the broader salesforce to expand software adoption, acting as internal service champion

Project Coordinator

Hilti Group

Jun 2016 - Dec 2017 (1 year 6 months)

- Delivered a new Hilti repair center from concept to go-live, managing property search, lease negotiation, construction oversight, and supplier coordination
- Completed on time and within budget, enabling new service capacity for the Chilean market

Market Reach Specialist

Hilti Group

Sep 2015 - Dec 2016 (1 year 3 months)

Account Manager

Hilti Group

Nov 2014 - Aug 2015 (9 months)

- Exceeded 100% of sales quota through direct B2B customer engagement, prospecting new accounts and deepening existing relationships. +100kUSD net sales

Account Manager

Ultramar Agencia Maritima Ltda.

Oct 2012 - Jun 2014 (1 year 8 months)

- Managed and grew global B2B accounts for Mitsui OSK Lines, driving customer satisfaction and long-term partnerships.
- Maintained daily, customer-facing relationships, ensuring proactive support and service excellence.
- Expanded customer portfolio and consistently achieved sales goals, strengthening market presence.
- Consistently exceeded sales targets, achieving 100%+ of quota.