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Luis Figuroa

@luisfiguroa

Sales Operations professional specializing in Salesforce, AI adoption, and process improvement to scale teams and drive productivity.

United States

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What I'm looking for

I’m seeking a mid-level role in Sales Operations, Business Operations, or Program Enablement where I can drive process improvements, support Salesforce and AI adoption, and improve operational efficiency. I’m especially interested in organizations focused on growth and transformation where I can own initiatives and contribute to measurable business impact.

I am a Sales Operations and Business Operations professional with a strong track record of improving how teams operate, adopt technology, and scale efficiently. My career has focused on bridging the gap between business strategy, operational execution, and technology enablement to drive measurable business impact.

At Verizon Business, I played a key role in operationalizing and scaling the indirect SMB sales channel, supporting more than 4,000 field agents and over 90 internal sales representatives and their leaders. I integrated the channel into Salesforce, established operational governance including a $5M equipment discount program, and implemented structured workflows that improved financial accuracy, strengthened compliance, and increased operational visibility.

A major focus of my work has been driving user adoption of new tools and technologies. I led enablement efforts for platforms such as Salesforce, B360 POS, Artemis List Builder, and Velocity AI by creating playbooks, delivering structured training, and facilitating ongoing AI Jam sessions. These efforts guided account managers and enabled consistent rollout across teams, improving productivity and ensuring successful adoption at scale.

I specialize in process improvement, program support, tool enablement, and cross-functional coordination. I regularly partner with Sales, Finance, Product, and Technology teams to translate business needs into operational solutions, implement scalable processes, and improve performance.

I am particularly passionate about AI enablement and business transformation. Beyond my core role, I actively build AI-driven projects and tools, including creating AI agents and automation workflows to improve productivity and decision-making. I also maintain a portfolio showcasing real-world applications of AI in business operations, including job search automation and workflow optimization.

I am currently seeking mid-level individual contributor opportunities in Sales Operations, Business Operations, Revenue Operations, Program Support, or AI Enablement, where I can help organizations improve operational efficiency, successfully adopt new technologies, and scale their business.

Experience

Work history, roles, and key accomplishments

Sr Analyst-Sales Operations & Enablement

Verizon Business

Aug 2020 - Dec 2025 (5 years 4 months)

I was a Sr Analyst in Sales Operations & Enablement at Verizon Business, leading operations for the indirect channel. I drove Salesforce and Velocity AI adoption by enabling account managers who trained 4,000+ agents. I improved budget accuracy 15% on a $5M program and rolled out POS and pipeline tools that increased sales productivity 20% and strengthened channel governance.

Salesforce Process Improvement SOX Controls Sales Enablement Change Management Data Analysis Governance Stakeholder Management

Analyst-Sales Operation & Enablement

Verizon Business

Jul 2019 - Aug 2020 (1 year 1 month)

I was a Sales Operations Analyst at Verizon Business, where I improved sales productivity by delivering data-driven insights, tools, and processes to Client Partners. I increased pipeline by identifying CRM gaps and targeted opportunities, reduced research time 36%, and improved workflow adoption 46% through cross-functional process improvements.

Salesforce Process Optimization Reporting Cross Functional Collaboration Pipeline Management Stakeholder Engagement Excel

Enterprise Account Advisor

Verizon Business

May 2016 - Jul 2019 (3 years 2 months)

I was an Enterprise Account Advisor at Verizon Business, managing complex contracts, deployments, and billing accuracy for enterprise customers. I coordinated cross-functional teams to deploy 60K+ devices, increased customer self-service adoption 38% through training, mitigated financial risk through billing audits, and improved ordering controls by implementing PO and eligibility processes.

Contract Management Deployment MDM Training Risk Mitigation Customer Enablement

Federal Gov't Sales Support Rep

Verizon Business

May 2014 - May 2016 (2 years)

I was a Federal Government Sales Support Rep at Verizon Business, supporting federal accounts through deployments, billing, and issue resolution. I improved customer satisfaction 34% by ensuring accurate CLIN billing, proactive account analysis, and technical enablement, strengthening performance and retention.

Account Management Cost Optimization Customer Satisfaction Compliance Reporting

Order Fulfillment Coordinator

Verizon Business

Jun 2011 - May 2014 (2 years 11 months)

I was an Order Fulfillment Coordinator at Verizon Business, ensuring accurate execution of complex enterprise orders. I reduced order error rates from 10% to 1% by mentoring 100+ peers and implementing pre-audit quality controls, improving fulfillment accuracy, compliance, and operational efficiency.

order fulfillment Quality Control Mentoring Logistics Support Compliance Process Improvement Excel

Customer Service Representative

Verizon Business

Nov 2009 - Jun 2011 (1 year 7 months)

I was a Customer Service Representative at Verizon Business, supporting business customers with billing and device issues. I improved customer value 17% by resolving complex problems and consistently exceeding KPIs such as First Call Resolution and Handle Time, earning top performer recognition and promotion to the Order Fulfillment team.

Customer Support Troubleshooting KPIs Communication Escalation Management CRM