Open to opportunities

Michael Minier

@michaelminier

Message

AI-focused sales operations specialist driving automation and CRM efficiency.

United States

Message

What I'm looking for

I seek a role where I can design and scale AI-driven CRM workflows, collaborate cross-functionally, and deliver measurable improvements in engagement and revenue.

I am an AI-focused sales operations specialist with a strong background in designing automated customer journeys, CRM workflows, and AI prompt frameworks to improve lead follow-up, engagement, and conversion.

I have delivered measurable results across retail and operations roles — building KPI dashboards, authoring SOPs, and reducing onboarding errors by 25%, while driving revenue through effective sales execution and mentorship.

I collaborate closely with marketing and technical teams to align AI tone and automation logic, conduct iterative AI testing and fine-tuning, and optimize processes to enable data-driven decision making and scalable operations.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Specialist

Current

AI Automation Labs

Apr 2025 - Present (1 year 2 months)

Designed and optimized AI-powered customer journeys and automated workflows using GoHighLevel, improving lead follow-up efficiency and engagement; authored SOPs and built KPI dashboards that reduced onboarding time and enabled data-driven decisions.

GoHighLevel Prompt Engineering Workflow Automation AI Testing KPIs SOP Development Zapier Google Workspace

Sales Specialist

Apple Fifth Avenue

Oct 2023 - Mar 2025 (1 year 5 months)

Top contributor and subject-matter expert for retail business services, leading 44 successful business introductions and generating $33,000 in attached revenue while helping achieve a 90+ NPS.

Retail Sales Customer Experience Product Demonstrations Mentoring Business Development CRM KPI Tracking Cross Functional Collaboration

Business Development Manager

Fresco Inc.

Jun 2022 - Dec 2022 (6 months)

Developed and executed sales plans that increased sales 50% within three months and implemented forecasting and budgeting frameworks to improve resource allocation, contributing to 20% company growth.

Sales Strategy Forecasting Budgeting Account Management KPI Analysis Sales Operations

Operations Manager

Comercializadora Americana

Oct 2021 - Jun 2022 (8 months)

Implemented negotiation and inventory controls that reduced import expenses 10% and stock discrepancies 20%, and streamlined import processes to cut turnaround time from 72 to 58 hours.

Operations Management Inventory Management Process Optimization Quality Control