Open to opportunities

Lucy Marie Calalo

@lucymariecalalo

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Dedicated customer service representative with a passion for helping others.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated customer service representative with a strong commitment to providing exceptional service. With experience at Ibex Global Solutions, I have honed my skills in resolving inquiries and ensuring customer satisfaction through effective communication. My role involves addressing customer issues professionally, which has helped maintain the company's reputation for quality service.

Prior to my current position, I worked as a Sales Associate at RBK Beauty and Broadway Gems, where I developed a passion for the beauty and fashion industries. These roles allowed me to enhance my customer interaction skills and product knowledge, ensuring that customers receive the best possible experience while shopping. I thrive in environments that challenge me to grow and improve my service delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ibex Global Solutions

Sep 2024 - Jan 2025 (4 months)

Provided prompt, courteous, and effective assistance to customers through email communication. Resolved inquiries, issues, and complaints professionally, ensuring customer satisfaction and maintaining the company’s reputation.

Customer Service Email Communication Customer Satisfaction Complaint Handling Customer Support

Sales Associate

RBK Beauty and Wellness Products Store

Dec 2021 - Aug 2024 (2 years 8 months)

Delivered exceptional customer service while driving sales and promoting a wide range of beauty and skincare products. Utilized strong product knowledge and excellent communication skills to engage customers and achieve sales targets.

Customer Service Sales Beauty Products Skincare Communication Skills Product Knowledge

Sales Associate

Broadway Gems

Jan 2020 - Sep 2020 (8 months)

Created an enjoyable shopping experience by promoting stylish and trend-forward accessories including handbags, jewelry, and sunglasses. Applied strong customer service skills and an eye for detail to assist customers in completing their desired look.

Customer Service Sales Customer Engagement

Education

Degrees, certifications, and relevant coursework

Bohol College of Science and Technology, Inc.

Senior High School Graduate, General Studies

Completed senior high school education, focusing on foundational academic subjects. Developed essential skills in critical thinking and communication.

Pilar Technical Secondary Vocational High School

High School Graduate, General Studies

Graduated from high school, acquiring a broad knowledge base across various disciplines. Built a strong academic foundation and prepared for further studies.