Open to opportunities

Dexter Ponferrada

@dexterponferrada

Message

I am an entry-level customer service professional skilled in call handling and communication.

Philippines

Message

What I'm looking for

I seek an entry-level customer service role where I can apply my communication and computer skills, learn new systems, work in a supportive team, and grow professionally.

I am a hardworking, fast-learning, tech-savvy customer service professional with hands-on experience answering inbound calls, giving package updates, and processing corresponding actions at a BPO. I can work under pressure and multitask reliably.

My background includes completion of the Alternative Learning System and senior high school, and I am computer literate with strong communication skills in English and Filipino.

I take pride in being dependable and trustworthy, eager to learn new skills, and focused on improving customer satisfaction while contributing to team goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IBEX Global Solutions

Provided customer support for package inquiries by answering inbound calls, giving package updates, and processing required actions. Maintained clear communication in English and Filipino and used CRM tools to resolve issues.

Customer Service Communication Computer Literacy CRM Problem Solving