Genric User

I'm a dedicated customer service professional with over a year and a half of experience in retail and crew service. My journey began at Ibex Alabang, where I provided exceptional email and chat support to customers, efficiently resolving inquiries and issues. I take pride in my ability to assist customers with damaged items, incorrect products, and missing shipments, ensuring their concerns are addressed promptly and effectively.

As a Subject Matter Expert at Ibex, I leveraged my expertise to help resolve complex issues and enhance team efficiency. I enjoy pitching the right products to customers and guiding them through rewards programs, which has significantly improved customer satisfaction and retention. I am excited about the opportunity to work with new clients to further enhance their customer experience.