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Pamela Mair

@pamelamair

Salesforce Lead with 10+ years experience, including a strong background in Sales and Service Cloud.

Salesforce Lead with over 10 years of experience in the Salesforce ecosystem. Experience with multiple Salesforce products, including a strong background in Sales and Service Cloud. Has a genuine passion for the technology and is continually striving to expand on current knowledge and skill set, through problem solving and personal research. Able to get the best out of my team by supporting their development, and building up their technical knowledge through coaching and knowledge sharing. Working with the team on multiple projects, providing technical design, as well as delivering changes to bring enhancements to the system and its users.

Looking to secure a role to help drive change and extract the full potential from the Salesforce platform and the team supporting it.

Experience

Work history, roles, and key accomplishments

Salesforce Lead

Halfords/TCS

Oct 2022 - Oct 2023 (1 year)

Lead and coach a remote team of Salesforce Administrators for Service Cloud. Backlog management, process implementation and improvement, resource allocation, manage relationships with 3rd party vendors, release management.

Salesforce Administration Team Leadership Service Cloud Vendor Management Release Management

CRM System Engineer

JPMorgan Chase

Oct 2021 - Oct 2022 (1 year)

Worked on the launch of Chase bank in the UK. Ongoing management and improvement of the Salesforce platform and integrated systems, certificate management, refinement and development of user stories, bug fixes, user access governance, event monitoring and analysis.

Event Monitoring

Salesforce System Administrator

SThree

Jun 2018 - Aug 2021 (3 years 2 months)

Team lead.
Manage and prioritise backlog, technical design, development, and implementation of user stories, manage deployments using Ant Migration Tool, vendor management for 3rd party Salesforce integrations, stakeholder engagement, line management responsibilities.

Team Leadership Backlog Management Technical Design Vendor Management Stakeholder Engagement

Business Operations Engineer

FreeAgent Central Ltd

May 2015 - May 2018 (3 years)

Reporting and analytics, management of 3rd party integrations and AppExchange packages, system optimisation and modification, user training and development.

Reporting Analytics AppExchange User Training

Salesforce Specialist

Mair Solutions Limited

May 2014 - May 2015 (11 months)

Salesforce Implementation, design solutions to meet business requirements, customise applications and interfaces that maximise user productivity, data management, Sales Cloud KPI analysis.

Solution Design Data Management Sales Cloud KPI Analysis

Business System Administrator

CHEP Automotive & Industrial Solutions

Dec 2012 - Mar 2014 (1 year 3 months)

Management and customisation of Salesforce, system demos and user training, troubleshooting user issues, maintaining data quality and CRM best practices, provision of regular reporting to senior management, data migration and upload of marketing leads.

Salesforce Management User Training Reporting Data Migration