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Pamela Mair

@pamelamair

Salesforce Lead with 10+ years experience, including a strong background in Sales and Service Cloud.

United Kingdom

Salesforce Lead with over 10 years of experience in the Salesforce ecosystem. Experience with multiple Salesforce products, including a strong background in Sales and Service Cloud. Has a genuine passion for the technology and is continually striving to expand on current knowledge and skill set, through problem solving and personal research. Able to get the best out of my team by supporting their development, and building up their technical knowledge through coaching and knowledge sharing. Working with the team on multiple projects, providing technical design, as well as delivering changes to bring enhancements to the system and its users.

Looking to secure a role to help drive change and extract the full potential from the Salesforce platform and the team supporting it.

Experience

Work history, roles, and key accomplishments

JC

CRM System Engineer

JPMorgan Chase

Oct 2021 - Oct 2022 (1 year)

Worked on the launch of Chase bank in the UK. Ongoing management and improvement of the Salesforce platform and integrated systems, certificate management, refinement and development of user stories, bug fixes, user access governance, event monitoring and analysis.

FreeAgent Central Ltd logoFL

Business Operations Engineer

FreeAgent Central Ltd

May 2015 - May 2018 (3 years)

Reporting and analytics, management of 3rd party integrations and AppExchange packages, system optimisation and modification, user training and development.

CHEP Automotive & Industrial Solutions logoCS

Business System Administrator

CHEP Automotive & Industrial Solutions

Dec 2012 - Mar 2014 (1 year 3 months)

Management and customisation of Salesforce, system demos and user training, troubleshooting user issues, maintaining data quality and CRM best practices, provision of regular reporting to senior management, data migration and upload of marketing leads.

Education

Degrees, certifications, and relevant coursework

Pamela hasn't added their education

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