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Luciano Incocciati

@lucianoincocciati

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Customer-focused technical support professional with strong communication and empathy.

Argentina

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What I'm looking for

I seek a customer-focused role where I can provide technical support, collaborate remotely, grow into data-driven responsibilities, and contribute to a supportive, problem-solving team culture.

I am a customer service and technical support professional with extensive experience in client-facing roles both on-site and remotely. I bring strong communication, empathy, and adaptability to every interaction.

I have managed sales, client relations, and distributor collaboration for water and air purification solutions, and I independently handled customer-facing responsibilities while supporting network growth and community well-being.

I have experience monitoring and managing vehicle fleet operations in New York, preparing estimates using Audatex, and coordinating across departments to maintain service quality. I also handled administrative duties, supplier coordination, and customer service for a customized products business.

I am advancing my technical skills with studies in Python and Data Analysis and have completed Promotec certification; I work well in remote teams and prioritize attention to detail and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Sales and Client Relations

Current

PSA Argentina

Jul 2024 - Present (1 year 5 months)

Promoted certified water and air purification solutions, managed sales and client relations independently, and collaborated with distributor networks to foster sustainable growth.

Sales Client Relations Account Management Product Promotion Distributor Communication Customer Satisfaction

Fleet Operations Coordinator

Fluid Truck

Jan 2023 - Sep 2023 (8 months)

Managed and monitored vehicle fleet operations in New York, ensured timely repairs and maintenance, and prepared estimates using Audatex to maintain service quality.

Fleet Management Vehicle maintenance Audatex Operations Coordination Estimating Attention To Detail

Administrative Assistant

Carlos del Santo SRL

Jan 2012 - Dec 2022 (10 years 11 months)

Handled administrative duties, supplier coordination, and customer service for a customized jewelry and acrylic products firm, maintaining operational workflows.

Administrative Support Customer Service Order Management Documentation Attention To Detail

Customer & Player Support

Incocciati

Provided customer and technical support across client-facing channels, resolving issues with empathy and improving player satisfaction through clear communication and problem-solving.

Customer Service Technical Support Player Support Communication Problem Solving Remote Collaboration Ticketing

Education

Degrees, certifications, and relevant coursework

Coderhouse

Certificate, Data Analysis

Ongoing Python / Data Analyst training through Coderhouse focused on data analysis and programming fundamentals.

Humai

Certificate, Programming

Ongoing training in programming and related skills through Humai.

Universidad Nacional de San Martín

Bachelor's Degree, Public Administration

2012 - 2022

Activities and societies: Customer service; supplier coordination; administrative duties

Bachelor's degree in Public Administration completed between 2012 and 2022 with coursework and administrative experience supporting customer service functions.