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@lucianoincocciati
Customer-focused technical support professional with strong communication and empathy.
I am a customer service and technical support professional with extensive experience in client-facing roles both on-site and remotely. I bring strong communication, empathy, and adaptability to every interaction.
I have managed sales, client relations, and distributor collaboration for water and air purification solutions, and I independently handled customer-facing responsibilities while supporting network growth and community well-being.
I have experience monitoring and managing vehicle fleet operations in New York, preparing estimates using Audatex, and coordinating across departments to maintain service quality. I also handled administrative duties, supplier coordination, and customer service for a customized products business.
I am advancing my technical skills with studies in Python and Data Analysis and have completed Promotec certification; I work well in remote teams and prioritize attention to detail and problem-solving.
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Work history, roles, and key accomplishments
PSA Argentina
Jul 2024 - Present (1 year 4 months)
Promoted certified water and air purification solutions, managed sales and client relations independently, and collaborated with distributor networks to foster sustainable growth.
Fluid Truck
Jan 2023 - Sep 2023 (8 months)
Managed and monitored vehicle fleet operations in New York, ensured timely repairs and maintenance, and prepared estimates using Audatex to maintain service quality.
Carlos del Santo SRL
Jan 2012 - Dec 2022 (10 years 11 months)
Handled administrative duties, supplier coordination, and customer service for a customized jewelry and acrylic products firm, maintaining operational workflows.
Incocciati
Provided customer and technical support across client-facing channels, resolving issues with empathy and improving player satisfaction through clear communication and problem-solving.
Degrees, certifications, and relevant coursework
Certificate, Data Analysis
Ongoing Python / Data Analyst training through Coderhouse focused on data analysis and programming fundamentals.
Certificate, Programming
Ongoing training in programming and related skills through Humai.
Bachelor's Degree, Public Administration
2012 - 2022
Activities and societies: Customer service; supplier coordination; administrative duties
Bachelor's degree in Public Administration completed between 2012 and 2022 with coursework and administrative experience supporting customer service functions.
Software and tools used professionally
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