Osvaldo Martín Leclere

Handled customer inquiries across various platforms, providing assistance with account setup, payments, and content moderation. Ensured customer satisfaction and provided conflict resolution, while also assisting coworkers with performance reviews and training.

Provided top-quality customer support, managing conflict resolution and de-escalation of calls. Utilized strong communication and logical skills to troubleshoot product issues and provide solutions, while also identifying sales opportunities.

Efficiently resolved ATM issues with minimal supervision, performing preventive maintenance and troubleshooting equipment breakdowns. Diagnosed and repaired defective components, restoring machines to peak performance.

Resolved diverse technical issues for customers, including malware removal and software patching, handling 20-30 inquiries daily. Responded to support requests, activated accounts, and maintained detailed client notes, ensuring optimal customer satisfaction.

Offered troubleshooting for connectivity issues across various networks and collaborated with supervisors to address complex technical problems. Managed support actions using ticketing systems, assisting customers in identifying and resolving issues.

Grade: 9/10

Completed studies as a Household Gas Technician within the Engineering field. This program provided specialized knowledge in gas systems and related engineering principles. Achieved a grade of 9/10.

Grade: 8/10

Obtained a Bachelor's degree in High School Education. The curriculum covered a wide range of subjects, providing a strong foundational knowledge. Achieved an academic grade of 8/10.