Open to opportunities

gustavo zapiola

@gustavozapiola

Message

I deliver remote-ready customer service with precise multilingual support.

Argentina

Message

What I'm looking for

I’m looking for fully remote roles where I can handle high-volume customer interactions with empathy and precision, support international teams across time zones, and use my Zendesk/CRM experience plus bilingual (Spanish/English) communication to improve customer satisfaction.

I’m a customer service and communications professional with 9+ years of experience in remote support, real-time interpretation, and sales across tourism, aviation, and multilingual BPO sectors. I’m immediately available for fully remote roles and comfortable with flexible time zones and international teams.

In my current role, I manage inbound and outbound customer support for an international transportation and tourism platform, resolving booking issues, complaints, and special requests across email, chat, and phone while coordinating with drivers and logistics teams to protect customer satisfaction. Previously, I delivered consecutive over-the-phone (English–Spanish) interpretation for US-based healthcare, insurance, legal, and customer service clients—handling high-sensitivity calls with strict neutrality, confidentiality, and professional ethics—while maintaining above-average quality metrics for three years.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

My Transfers

Jan 2025 - Present (1 year 4 months)

Managed inbound and outbound customer support for an international transportation and tourism platform via email, chat, and phone. Resolved booking issues, complaints, and special requests while coordinating with drivers and logistics teams to maintain high satisfaction scores in a fast-paced 100% remote environment.

Zendesk Booking Issue Resolution Complaint Handling Logistics Coordination Remote Customer Service Customer Onboarding

Remote Interpreter

ICCBPO

Jan 2022 - Jan 2025 (3 years)

Provided consecutive over-the-phone English–Spanish interpretation for US clients in healthcare, insurance, legal, and customer service. Handled high-sensitivity calls with strict neutrality and confidentiality, consistently meeting above-average quality metrics and supporting onboarding/calibration for new interpreters.

consecutive interpretation Over The Phone Interpreting Confidentiality Neutrality Quality Interpreter Onboarding

Customer Service & Sales Rep

Aerolíneas Argentinas

Jan 2015 - Jan 2021 (6 years)

Delivered end-to-end customer service for domestic and international passengers, including ticket sales, itinerary changes, complaint handling, and crisis management. Exceeded monthly sales targets while managing flight disruptions, rebooking, and compensation processing through close coordination with operations, gates, and ground crew.

Customer Service Ticket Sales Itinerary Changes Flight Disruption Crisis Management Rebooking & Compensation Processing Complaint Handling Cross functional Coordination Sales Targets

Education

Degrees, certifications, and relevant coursework

Universidad Católica de Salta (UCASAL)

Bachelor's Degree in Marketing, Marketing

Bachelor's Degree in Marketing (in progress), with coursework focused on consumer behavior, brand communication, and strategic marketing. Expected to complete in 2029.