Open to opportunities

Paola Rodriguez

@paolarodriguez

Message

Enthusiastic customer service agent with a passion for problem-solving.

Argentina

Message

What I'm looking for

I seek a role that fosters continuous learning and collaborative project development.

I'm a curious and enthusiastic customer service agent currently working at Prex, where I assist clients through chat and email. My role involves verifying account regularity and managing information loads, all while continuously learning and tackling new challenges. I value problem resolution and strive to provide creative solutions to user issues.

In addition to my customer service experience, I am also involved in AI projects at Remotaks, where I collaborate on developing specialized chatbots for tutoring in calculus and contribute to the creation of AI tools applied to education and geolocation technology. My background includes conducting telephone surveys for market data collection at DataVoz, which has further honed my analytical skills.

With a strong foundation in technical support from my time at Teleperformance, I have developed a knack for resolving technical issues and assisting clients with telecommunications services. I am committed to delivering my best in every project and see each experience as an opportunity for growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Prex

Jan 2024 - Present (1 year 5 months)

Provided customer support via chat and email, verifying account regularity and managing information uploads. Resolved user issues and problems efficiently.

Customer Service Email Support Chat Support Account Management Problem Solving

Current

AI Project Assistant

Current

Remotaks

Jan 2023 - Present (2 years 5 months)

Participated in AI projects for calculus tutoring via specialized chatbots and collaborated on 3D road sign localization projects. Contributed to AI tool development for education and geolocation technology.

Artificial Intelligence Chatbot Development 3D Modeling Collaboration

Telephone Interviewer

DataVoz

Jan 2023 - Present (2 years 5 months)

Conducted telephone surveys for data collection and market analysis across various sectors. Ensured accurate and comprehensive data acquisition.

Market Research Data Collection Telephone Surveys Data Analysis Communication

Telephone and Technical Support

Teleperformance

Jan 2017 - Present (8 years 5 months)

Provided telephone support, administrative tasks, and technical assistance for telecommunications campaigns, focusing on cable and internet services. Resolved technical issues and assisted clients with service setup and maintenance.

Technical Support Customer Service Telecommunications Troubleshooting Administrative Support

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Tucuman

Licenciatura, Ciencias Economicas

Currently pursuing a degree in Economic Sciences at the National University of Tucuman. This program focuses on comprehensive economic principles and their applications.

Universidad Nacional de Tucuman

Programador Universitario, Programación

Currently enrolled in the University Programmer program at the National University of Tucuman. This course provides a strong foundation in programming concepts and software development.