Open to opportunities

Yael Sosa

@yaelsosa

Message

I improve global customer support through QA, coaching, and operational insights.

Argentina

Message

What I'm looking for

I'm looking to apply my customer support, QA, team coaching, training, and reporting experience in an international remote environment focused on continuous improvement and high-quality customer experiences.

I've supported students on a global online education platform at SupportYourApp, resolving course, enrollment, and account inquiries while becoming a key resource for critical project systems and tools.

I combine customer support with team leadership, quality assurance, training, and performance monitoring. I evaluate tickets against client quality standards and share productivity and performance reporting with management using Excel and internal platforms.

Earlier, I managed customer service, finances, suppliers, and administration for a family ship-repair business, and supported operations in construction and international airport exchange-house environments.

My background also includes technical support for Motorola USA and Microsoft/MSN users across Spain and Latin America, including Hotmail, Messenger, SkyDrive, password recovery, and community forums. I consistently ranked as a Top Agent, handling approximately 70–150 tickets per week.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

SupportYourApp

Sep 2021 - Sep 2026 (5 years)

Provided customer support for an international online education platform, assisting students with course-related issues, enrollments, and account inquiries. Developed extensive knowledge of project systems and tools, becoming the primary resource for critical platforms.